Digital & Analytics Project Lead

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Job summary

Cathay Pacific is seeking an Assistant Manager – Digital and Project in the Inflight Service Delivery Department in Hong Kong. The role centers on strategic research and data-driven analysis to identify issues, risks, and opportunities across cabin crew operations and service delivery, developing evidence-based recommendations.

You will collaborate with cross-functional teams to evaluate process impact, monitor customer experience indicators, and support digital initiatives aimed at improving

Qualifications

• University degree with 3–5 years of relevant work experience.
• Good understanding of Inflight Service Delivery operations.
• Strong analytical skills with the ability to identify underlying business needs and translate them into actionable requirements.
• Strong planning and organisational skills.
• Proven ability to work independently and effectively drive discussions with stakeholders.
• Highly motivated, independent, dynamic, and innovative team player with strong interpersonal, communication, organisational, analytical, and problem‑solving skills.
• Able to collaborate effectively across different business streams and proactively share knowledge and insights.
• Good working knowledge of data visualisation tools (e.g. Tableau, Qlik Sense, Qualtrics, Power BI).
• Proficient in MS Office applications, particularly Excel, PowerPoint, and Word.

Responsibilities

• End-to-end analytics enablement across data sources, framing, modeling, analysis, visualization, governance, and analytics promotion.
• Break down complex problems and develop actionable recommendations with root-cause analysis.
• Assess impact and forecast CX KPIs to evaluate the effectiveness of Inflight Service enhancements.
• Conduct regular and ad-hoc performance reviews on customer experience KPIs and provide insights.
• Design and produce reports to communicate findings to stakeholders.
• Identify and formulate solutions to build new digital capabilities and data assets.
• Collaborate with IT and Digital to develop analytics and visualization tools.
• Support service-related projects, providing analytics and advisory support.
• Act as a change agent embedding a change mindset and driving innovation.
• Collaborate with other business units on cross-departmental projects.

Skills

Analytical skills

Planning & organisation

Stakeholder management

Communication

Problem-solving

MS Office (Excel, PowerPoint, Word)

Data visualization tools

Cross-team collaboration

Education

University degree

Tools

Tableau

Qlik Sense

Qualtrics

Power BI

Job description

Cathay Pacific is seeking an Assistant Manager – Digital and Project in the Inflight Service Delivery Department in Hong Kong. The role centers on strategic research and data-driven analysis to identify issues, risks, and opportunities across cabin crew operations and service delivery, developing evidence-based recommendations.

You will collaborate with cross-functional teams to evaluate process impact, monitor customer experience indicators, and support digital initiatives aimed at improving