Desktop Support Engineer

Excis Compliance; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Excis is seeking an Onsite Support Technician L2 in Hong Kong to deliver expert end-user support and manage workplace IT environments. You will handle incidents, onboarding and training for new users across PCs, macOS devices, Office 365, POS systems, barcode scanners, printers/MFPs, and AV equipment.

You will also assist IT operations with asset management, CMDB updates, stock control and process improvements, while ensuring SLA/KPI compliance and VIP user satisfaction in a fast-growing, global

Qualifications

• Strong experience in desktop / workplace IT support across Windows and macOS.
• Proficient with Office 365 and common end-user applications.
• Experience supporting VIP users, POS systems, printers and AV setups.

Responsibilities

• Provide high-quality on-site IT support by resolving incidents, requests and escalations, including VIP user support.
• Deliver hands-on support for workplace technology environments and meeting room AV.
• Support IT operations with asset updates, stock management, ticket handling and KPI adherence.

Skills

Desktop / workplace IT support

Windows

macOS

Office 365

ITSM tools

End-user applications

VIP user support

Asset lifecycle management

Tools

ITSM tools

POS systems

Barcode scanners

Printers / MFPs

AV equipment

Job description

WERE HIRING AN ONSITE SUPPORT TECHNICIAN L2 IN HONG KONG!

Excis is a global IT support leader, driven by innovation and collaboration.

We are seeking a highly skilled and proactive Onsite Support Technician L2 to deliver technical support, manage IT infrastructure, and ensure a seamless end-user experience across multiple locations.

Join us for a rewarding career in a supportive, growth-oriented environment where people and performance go hand in hand.

• Client presence in 190+ countries
• 6000+ Engineers globally

We foster an open, friendly, and collaborative culture where individual achievements contribute to overall team success. From solving complex IT challenges to celebrating milestones, we put our people first.

What You Will Do:

• Provide high-quality on-site IT support by independently resolving incidents, service requests, and escalations, including VIP user support, Digital Bar/Walk-in centre assistance, end-user troubleshooting, and new user onboarding/training.
• Deliver hands-on support for workplace technology environments, including PCs, macOS devices, Office 365 applications, POS systems, barcode scanners, payment devices, printers/MFPs, meeting rooms, AV equipment (Teams/Zoom), and boutique IT systems.
• Support IT operations and improvement activities by performing device refreshes, asset and CMDB updates, stock management, server/network hands-and-eyes support, ticket management, SLA/KPI compliance, and identifying opportunities for automation and process optimization.

What You Need:

• Strong experience in desktop / workplace IT support, including Windows, macOS, Office 365, ITSM tools, and end-user applications.
• Hands-on knowledge of hardware troubleshooting, device refresh, staging, testing, replacement, data migration, and asset lifecycle management (HAM/CMDB).
• Experience supporting VIP users, POS systems, barcode scanners, payment peripherals, printers/MFPs, and meeting room AV solutions (Teams/Zoom).
• Basic knowledge of LAN/WAN, server room equipment, network troubleshooting, and infrastructure hands-and-eyes support.
• Understanding of ITIL processes, SLA/KPI management, ticket handling, remote support tools, and automation opportunities.

Why Join Us?

At Excis, your work has a direct impact. You’ll be part of a dynamic and hands-on team where your technical expertise drives user satisfaction and operational success.

We offer:

• A collaborative and supportive work environment
• Opportunities for continuous learning and career growth
• Exposure to diverse technologies and global clients