Deskside support engineer

Long Yik Telecommunications Engineering Limited; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Job summary

Long Yik Telecommunications Engineering Limited is seeking a first-level IT support specialist in Hong Kong to assist end-users via phone, email, and in-person interactions. You’ll troubleshoot hardware/software across devices, assist with account issues, and maintain OS/app configurations.

You will document requests in the ticketing system and collaborate with the IT team to resolve complex problems, all while promoting best practices and continuous learning.

Qualifications

• 2+ years of experience in technical support or IT helpdesk.
• Experience coordinating with internal IT teams and OEMs/vendors (HP, Dell, Microsoft, etc.).
• Knowledge of Microsoft 365 apps (Outlook, SharePoint, Teams).
• Proven experience in a technical support role, preferably desktop support.
• Basic English reading and communication skills.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person interactions.
• Troubleshoot hardware and software issues across desktops, laptops, printers, and mobile devices.
• Assist users with account management, login issues, and password resets.
• Install, configure, and maintain operating systems and applications.
• Document and track support requests in the ticketing system, ensuring timely resolution and follow-up.
• Collaborate with IT team to escalate and resolve complex issues as needed.
• Educate users on best practices for utilizing IT resources and tools effectively.
• Conduct routine maintenance and inventory management of IT equipment.
• Maintain a positive user experience through effective communication and problem-solving skills.
• Engage in continuous training and professional development to stay updated with technology trends.

Skills

2+ years experience

Vendor coordination

M365 knowledge

Desktop support

English skills

Job description

Provide first-level technical support to end-users via phone, email, and in-person interactions.

• Troubleshoot and resolve hardware and software issues across various devices, including desktops, laptops, printers, and mobile devices.
• Assist users with account management, login issues, and password resets.
• Install, configure, and maintain operating systems and applications.
• Document and track support requests in the ticketing system, ensuring timely resolution and follow-up.
• Collaborate with IT team members to escal and resolve complex issues as needed.
• Educate users on best practices for utilizing IT resources and tools effectively.
• Conduct routine maintenance and inventory management of IT equipment.
• Maintain a positive user experience through effective communication and problem-solving skills.
• Engage in continuous training and professional development to stay updated with technology trends.

Qualifications

• Must have at least 2 years experience
• Must have experience in coordination with internal Technical team and OEMs/vendors (HP, Dell,Microsoft, Application vendor, etc)
• Must have knowledge on M365 - Outlook, Sharepoint, Teams, Teams Channel, etc
• Proven experience in a technical support role, ideally in desktop support.
• Basic English reading and communication skills