Delinquency & Collections Specialist

MoneyMonkey Limited; Hong Kong; On-site; HKD 279,000 - 502,000; Full time

Job summary

MoneyMonkey Limited is seeking a credit operations associate to perform dunning calls and monitor overdue loans. You will work with outsourced partners to manage delinquent cases and handle related enquiries.

The role requires 1 year or more in a similar position and bilingual proficiency in Chinese and English. You will need strong communication and the ability to work under pressure, showing proactivity and responsibility.

Qualifications

• 1 year or above relevant experience.

Responsibilities

• Perform dunning calls to remind delinquent clients on overdue balances.
• Monitor loan accounts and carry out appropriate action for delinquent or problematic accounts.
• Coordinate with external OCAs to regularly follow up with the outsourced cases.
• Handle enquiries on overdue accounts.

Skills

Dunning

Bilingual Chinese/English

Communication

Under pressure

Job description

MoneyMonkey Limited is seeking a credit operations associate to perform dunning calls and monitor overdue loans. You will work with outsourced partners to manage delinquent cases and handle related enquiries.

The role requires 1 year or more in a similar position and bilingual proficiency in Chinese and English. You will need strong communication and the ability to work under pressure, showing proactivity and responsibility.