DCEO Engineer

Amazon Web Services (AWS); Hong Kong; On-site; HKD 500,000 - 900,000; Full time

Job summary

Amazon Data Services Hong Kong Limited is seeking a Data Center Facilities Manager to oversee day-to-day operations, ensure safety, and coordinate with Colocation providers across critical systems such as power, cooling, and infrastructure. You will lead on-site teams, manage incidents, and drive process improvements in a fast-paced data center environment.

The role requires strong electrical knowledge, at least 3 years in facility management, and bilingual proficiency in English and Chinese.

Qualifications

• Knowledge of electrical systems in critical Data Center operations (substations, transformers, UPS, PDUs, generators, battery systems).
• Minimum 3 years of facility management experience in critical facilities (data centers, substations, hospitals).
• Bi-lingual written and spoken English and Chinese.

Responsibilities

• Serve as primary interface with Colocation provider teams for day-to-day operations.
• Supervise on-site Colocation providers and contractors to ensure compliance with practices and local legislation.
• Manage Colocation suppliers for maintenance and emergency services for critical systems (switchgear, UPS, cooling, power distribution).
• Generate change management requests and incident tickets for Data Center facilities.
• Engage in non-office on-call responsibilities and respond to emergencies (power failures, natural disasters).
• Lead root cause analysis for operational issues with Colocation providers and contractors.
• Create English documentation for business and facility operations with the Colocation provider.
• Drive data center safety, security, and availability improvements; maintain inventory via dashboards.
• Oversee rack installation, space and power/cooling assessments; lead new build/expansion projects through design, implementation, commissioning.
• Assist in internal recruitment, including interviews and onboarding.

Skills

Electrical systems knowledge

Facility management experience

Bilingual English/Chinese

Education

Engineering degree or diploma

Job description

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Key Job Responsibilities

• Serve as the primary business interface with the Colocation provider’s technical and facility teams to address day‑to‑day operational requirements within the Availability Zone (AZ).
• Supervise the on‑site Colocation providers and respective contractors, to ensure all works performed complies with established practices, procedures & local legislation.
• Manage Colocation suppliers to conduct routine maintenance, and respond to emergency services for critical systems including switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Generate change management requests & incident management tickets for Data Center facility.
• Engage in non‑office on‑call responsibilities and respond promptly to emergency situations or incidents, such as power failures or natural disasters, and review to refine the established Emergency Operations Procedures to effectively handle these situations.
• Deeply involve with Colocation provider and contractors to resolve infrastructure engineering issues and conduct root cause analysis for operational issues.
• Establish comprehensive English documentation to business & facility operations in partnership with the Colocation provider.
• Constantly explore and recommend improvements to enhance the data center safety, security and availability.
• Maintain accurate and up‑to‑date Data Center infrastructure inventory through related matrices and internal dashboards.
• Take charge of the installation of the racks and conduct the rack space, power/cooling assessment.
• Lead new build and expansion projects to improve the operations efficiency, including the design, implementation, and commissioning phases.
• Assist in internal recruitment including conducting interviews and assisting with onboarding.

A Day in the Life

• Providing timely escalation for all facilities‑related issues within the data center.
• First‑line troubleshooting and reporting of facility and high‑criticality events within a pre‑determined service level agreement (SLA).
• Providing assistance to junior and peers.
• Oversight of third‑party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation.
• Utilization of administrative tools for change management, ticketing, and asset management.
• Supporting project/stakeholder team and vendor activities.
• Overseeing all Commissioning activities.
• Completion of assigned project tasks and managing associated reporting metrics.
• Engagement of other supporting teams for issue resolution.
• Ensuring compliance of AWS Data Center safety and security protocols.
• Involving in day‑to‑day data center facility operations work including facility change management.
• Involving in vendor management and technical consultation work.
• Review emergency and standard operating procedures.
• Participating in facility event analysis.
• Participating in emergency drills and emergency facility event response.
• Participating in local and global facility operations‑related projects.
• Participating in multiple cross‑team trainings.
• Be provided an opportunity to drive operational excellence and better customer experience.

About the Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Knowledge of electrical systems in critical Data Center operations that include but are not limited to utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems or SCADA systems.
• Minimum 3 years of relevant work experience with facility management, and operating and maintaining infrastructure equipment in critical facilities such as datacenters, operation factories, substations, hospitals, etc.; Experience in major facilities incident management.
• Holder of a diploma, an undergraduate degree or above in any engineering‑related discipline; Strong bi‑lingual verbal and written communication skills (English and Chinese).

Preferred Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Experience with operation and maintenance of data centers, or Mission Critical facility management experience for a large enterprise or large Colocation provider.
• Good work attitude and eagerness to learn, with deep attention to details and accuracy; also possess strong problem‑solving skills and strong ability to work independently and take initiative, while also being a collaborative team player who can work effectively with others.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Data Services Hong Kong Limited

Job ID: A3121150