Data Centre IT Operations Leader (ITIL & Incidents)

Michael Page International (HK) Ltd; Hong Kong Island; On-site; HKD 663,000 - 897,000; Full time

Job summary

Liberty International Insurance Limited in Hong Kong is seeking an IT Operations Manager to lead end-to-end IT operations, data centre facilities, and service delivery while ensuring SLA compliance and operational excellence.

You will drive ITIL-based incident and change management, coordinate with internal teams and vendors, supervise power, cooling, security and infrastructure, and help manage OPEX and CAPEX with a focus on reliability.

Qualifications

• Bachelor's degree in IT or Engineering or related disciplines.
• 8+ years of relevant IT/ Data Centre operations experience.
• ITIL expertise or certification advantageous.

Responsibilities

• Establish and manage the support service for software, hardware and systems.
• Ensure day-to-day IT operation follows best practices and meets KPIs.
• Oversee day-to-day Data Centre facilities management and operations.
• Ensure compliance with company guidelines and local authorities' requirements.
• Assist in OPEX and CAPEX planning of budgets.
• Manage ITIL processes for IT & outsourced teams.
• Keep outsourcing documentation up-to-date.
• Collaborate with network, system and security teams; manage suppliers to meet SLA.
• Oversee security, temperature/humidity monitoring, and power distribution.
• Ensure outsourced providers track incidents and problems; improve via automation.
• Communicate with application and infrastructure teams on significant incidents.
• Elevate critical incidents timely to management.
• Act as Change Manager for infrastructure changes and ensure approvals.
• Host Change Management meetings as needed.
• Perform other duties as assigned.

Skills

ITIL

Incident management

Change management

Stakeholder management

Vendor management

Communication skills

Data centre operations

HVAC/ Cooling systems

Power distribution

English & Chinese

Education

Bachelor's degree in IT/Engineering

Tools

Uptime Institute ATD

Registered Electrical Worker license

Job description

Liberty International Insurance Limited in Hong Kong is seeking an IT Operations Manager to lead end-to-end IT operations, data centre facilities, and service delivery while ensuring SLA compliance and operational excellence.

You will drive ITIL-based incident and change management, coordinate with internal teams and vendors, supervise power, cooling, security and infrastructure, and help manage OPEX and CAPEX with a focus on reliability.