Data Centre Facilities & Incident Manager

CBRE Asia Pacific; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

CBRE Asia Pacific is seeking an experienced Facilities Manager to oversee day-to-day operations of data centre facilities in Hong Kong. You will coordinate security, cleaning, maintenance vendors, manage budgets, prepare tender documents, and ensure service quality and safety compliance.

You will lead incident management, stakeholder communication, and vendor performance, with a focus on reliability, cost control, and continuous improvement in soft services within a high-demand environment.

Qualifications

• Degree holder in Facilities Management or equivalent.
• Minimum 8 years relevant working experience including 3 years in Facility Management industry and supervisory level.
• Familiar with critical facilities management services including security and cleaning.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Strong PC literacy and proven ability to manage daily activities using MS Excel and PowerPoint.
• Demonstrated experience in client reporting and preparation of reports.
• Good command of both written and spoken English and Cantonese.
• Provide 7 x 24 Emergency service.

Responsibilities

• Manage day to day operation including security, cleaning, repair & maintenance vendor, change control process, procurement, accounting & budgeting related issue, etc.
• Manage/execute Data Centre's security and cleaning services.
• Preparation of maintenance contract & tender document
• Supervise and liaise with external vendors in respect of regular communications and ad-hoc work, and respond to issues that arise.
• Manages specifications, problems/issues, performance and administration.
• Prepare soft service-related management report, power point presentation, SOP/EOP, Emergency/ Disaster Recovery plans / Business Continuity Plans, Data Centre customers' report …etc.
• As an incident manager to manage all incidents and prepare incident reports related to soft services
• Engages with internal stakeholders to gain feedback on customers' enquiry
• Intervenes, analyzes, manages and resolves business conflicts between the company and the vendors / suppliers.
• Implementing procedures of safety system and performance measurement like scorecard to ensure quality and reliability of services meeting client's requirements.
• Provide superior customer service to client's through all Facility functions
• Routinely inspect all areas to ensure performance measures are being maintained and proactively self-reporting the problems of facilities
• Able to track and update on the financial budget

Skills

People skills

English & Cantonese

PC literacy

Education

Facilities Management degree

Tools

MS Excel

PowerPoint

Job description

CBRE Asia Pacific is seeking an experienced Facilities Manager to oversee day-to-day operations of data centre facilities in Hong Kong. You will coordinate security, cleaning, maintenance vendors, manage budgets, prepare tender documents, and ensure service quality and safety compliance.

You will lead incident management, stakeholder communication, and vendor performance, with a focus on reliability, cost control, and continuous improvement in soft services within a high-demand environment.