Data Center Manager / Supervisor

CBRE Asia Pacific; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

CBRE Asia Pacific seeks a Data Center Operations Manager to lead a sizable Hong Kong data centre with a 10-person on-site team. You will oversee service commitments, SLAs and KPIs, and drive performance, safety and client satisfaction.

You will report to the Area General Manager and work closely with clients and CBRE leadership to align delivery with strategic goals and ensure effective workforce development and engagement.

Qualifications

• Strong leadership of large on-site teams
• Experience in service delivery and contract management
• Knowledge of applicable labour laws
• Familiarity with QHSE in mechanical/electrical environments

Responsibilities

• Ensure safety and competency of CBRE employees through monitoring, audits and incident analysis
• Manage customer site relationship to meet delivery requirements
• Support on-site team with training, development and employee matters
• Monitor workload, utilization and overtime for staff
• Oversee recruitment processes to fill vacancies with quality candidates
• Prepare monthly/quarterly/annual KPI and contract review reporting
• Oversee incident investigations and governance for CBRE and customer events
• Manage time-sheets, approvals and CBRE invoices and claims

Skills

People leadership

Relationship management

Labour law knowledge

QHSE knowledge

Prioritization

Conflict resolution

Interpersonal skills

Education

Bachelor's degree in engineering/human resources/business management

Job description

The Data Center Operations Manager / Supervisor is a key leadership role within the CBRE Data Center Solutions (DCS) team, offering leadership and guidance to ensure outstanding service delivery.

They play a crucial role in cultivating and advancing the on‑site technical workforce, working closely with clients and the CBRE leadership team to achieve strategic goals.

This role reports directly to the Area General Manager and is tasked with overseeing all contractual service commitments, SLAs, and KPIs. It ensures effective teamwork, enhances employee engagement, monitors individual performance and development, and improves retention.

This Hong Kong‑based role will manage a sizable data center in Hong Kong with a team size of 10.

Key Responsibilities

• Safety and competency assurance of CBRE employees through active monitoring, employee and customer feedback, audit, and incident and near‑miss analysis
• Managing the relationship with the customer’s site managers to ensure requirements are understood and delivery requirements are met
• Engages with and supports the CBRE on‑site team, providing resolution pathways for training, development and employee matters
• Monitoring and managing employees’ workload, utilization and overtime hours
• Oversight of resource demand and vacancies, support of the recruitment process to ensure timely appointment of quality candidates
• Monthly/quarterly/annual reporting, participation in customer contract review meetings, KPI reporting
• Incident investigation oversight, reporting and governance for CBRE, and investigation support for customer events
• Oversight of time‑sheeting, including client and internal approvals, review and approval of CBRE invoices and claims

Education

Bachelor’s degree in engineering, human resource management, business management, or a similar field, and/or five or more years’ experience leading large site‑based teams operating in the critical infrastructure industry.

Experience

Previous experience as a team manager or service delivery manager is essential, and a Data Center operations background is advantageous.

Skills and Competences

• Strong people leader and relationship management skills
• Commercial experience gained in a service‑based contracting environment, preferably within the Data Center industry
• “Manager level” knowledge of applicable labour laws
• Sound knowledge of QHSE management legislation and practices, ideally gained within the mechanical (HVAC) and electrical work environment
• Ability to prioritize and manage multiple tasks efficiently
• Conflict‑resolution and problem‑solving skills
• Excellent interpersonal skills (effective communication, negotiation, collaboration, the ability to be diplomatic and stand one’s ground), able to operate comfortably at multiple levels within CBRE and customer organisations