Data Analytics

HSBC Global Services Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

HSBC in Hong Kong is seeking a data analytics professional to own end-to-end demand intake, prioritisation, and pipeline analytics for I&A tooling. You will coordinate across platform, product, engineering, and service enablement to ensure timely delivery and measurable outcomes.

The role emphasizes strong stakeholder management, ability to shape requests into deliverables, and driving adoption with actionable insights and governance.

Qualifications

• Experience in demand management, portfolio management, product operations, or delivery governance in data/analytics or technology platforms.
• Strong analytical capability to convert operational data into actionable insights and influence decisions.
• Confident stakeholder management across technology and business; facilitates prioritisation discussions.
• Ability to write clear, structured briefs and define success criteria for requests and outcomes.

Responsibilities

• Own end-to-end demand intake and shaping for I&A tooling, including backlog with ownership and milestones.
• Prioritise demands using value, risk, regulatory and capacity criteria; document decisions and trade-offs.
• Connect platform, product, engineering and service enablement to route demand correctly.
• Track funding, cost estimates, budgets and recharge allocations for prioritized demands.
• Build MI for the demand pipeline: volume, themes, cycle time, ageing and bottlenecks.
• Turn reporting into insights and drive changes for time-to-value, transparency and predictability.
• Partner with stakeholders and leadership to align delivery sequencing and communicate health risks.

Skills

Demand management

Portfolio management

Product operations

Delivery governance

Analytical thinking

Stakeholder management

Brief writing

JIRA

Tools

JIRA

Job description

GCB 4

We are currently seeking a high calibre professional to join our team as a Data Analytics

In this role you will:

1) Demand intake and shaping (end-to-end ownership)

• Serve as thesingle accountable ownerfor the I&A tooling demand pipeline.
• Run a consistent intake process (request form/brief, minimum information standards, acceptance criteria, triage approach).
• Shape demand into well-defined deliverables by clarifying:
• business problem and target users
• required capability (tool enablement, access, onboarding, platform enhancement, feature request)
• dependencies, constraints, and delivery approach options
• Maintain a transparent backlog with clear status, ownership, milestones, and delivery dependencies.
• Use centralized platform (e.g. JIRA) to support the management of the demands

2) Prioritisation and governance

• Drive prioritisation using clear criteria (value, risk/control needs, regulatory commitments, capacity, strategic alignment, reusability).
• Facilitate demand review and prioritisation forums; document decisions, rationale, and trade-offs.
• Act as a connector across teams to ensure demand is routed correctly (platform vs product vs engineering vs service enablement).
• Track the financial (funding, cost estimate, budget and recharge allocation details) of prioritized demands

3) Pipeline analytics, insights and reporting

• Build and maintain management information (MI) for the demand pipeline, such as:
• demand volume and themes (by platform / tool, business area, request type)
• cycle time (intake-to-approval, approval-to-delivery), ageing and stalled items
• throughput, capacity constraints and recurring bottlenecks
• rework rates and “failure demand” drivers (e.g., unclear requirements, access/control issues)
• Turn reporting into insight: recommend and drive changes to improvetime-to-value, transparency, and delivery predictability.

4) Stakeholder management and communication

• Partner with business stakeholders, I&A leadership, platform owners, engineers and service team leads to align expectations and delivery sequencing.
• Provide crisp, senior-ready updates on pipeline health, priorities, delivery risks and decision points.
• Proactively manage conflicts in demand and dependency clashes—keeping outcomes moving without creating surprises.

5) Value and adoption focus

• Ensure requests define measurable outcomes (e.g. productivity, control uplift, improved analytics capability, reduced manual effort, user satisfaction).
• Track adoption signals where available (usage, onboarding completion, service desk trends) and feed insights back into roadmap and enablement.
• Identify opportunities to standardise, reuse, and reduce tool sprawl/duplicated demand across B/GI.

6) Risk, controls and responsible delivery

• Ensure demand is aligned to required controls (data classification, access approvals, auditability, model/tool usage expectations).
• Raise and manage delivery risks early (security constraints, data residency concerns, licensing limits, platform capacity).

To be successful you will need:

• Experience indemand management, portfolio management, product operations, or delivery governancein data/analytics or technology platforms.
• Strong analytical capability—able to convert operational data intoactionable insightsand influence decisions.
• Confident stakeholder management across technology and business, including facilitation of prioritisation discussions.
• Ability to write clear, structured briefs and define “what good looks like” for requests and outcomes.

Desirable

• Experience in regulated financial services environments with strong control expectations.
• Familiarity with agile ways of working, backlog management, and dependency management across multiple teams.
• Experience with benefits realisation/OKRs and adoption metrics for platform or tooling enablement.

Key stakeholders

• GCIO CTO Data Technology I&A leadership
• Tool/platform owners (DSW, BI/viz platforms)
• Engineering, architecture, service management and operations teams
• Information Security, Risk/Compliance, Data Governance partners
• I&A Business users and analytics communities

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.
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