Assistant Manager, Customer Analytics and Insights (3-year contract)

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

AXA Hong Kong and Macau is looking for a strategic Customer Strategy & Analytics professional. The role involves analyzing customer behavior and trends, developing frameworks to track initiative success, and creating dashboards to measure performance.

The ideal candidate should have at least 8 years of relevant experience and a degree in a related field. Proficiency in data visualization tools and programming languages is required. Strong communication and stakeholder management skills are essential for driving business impact.

Qualifications

• 8+ years of relevant work experience, preferably in financial services or consulting.
• Strong analytical and problem-solving capabilities.
• Excellent communication skills with the ability to translate complex data insights.

Responsibilities

• Support development and implementation of customer strategies.
• Conduct in-depth customer analysis to generate actionable insights.
• Monitor performance trends and provide recommendations.

Skills

Data Analytics

CRM expertise

Data Visualisation

Programming (Python, SQL)

Stakeholder Management

Education

Degree in Data Analytics, Computer Science, Mathematics, Statistics

Tools

Power BI

Tableau

Databricks

Job description

Customer Strategy & Analytics

• Support the development and implementation of customer strategies aligned with business goals, translating business questions into quantitative analyses to inform decision‑making.
• Conduct in‑depth customer analysis to understand customer profiles, behaviours and trends, generating actionable insights to identify opportunities for customer growth and retention.
• Evaluate customer campaign performance by analysing key metrics and customer responses, providing business insights to improve campaign effectiveness and support test‑and‑learn initiatives.

Initiative Performance Tracking & Optimization

• Develop comprehensive frameworks to systematically track customer initiative success against predefined KPIs and ensure alignment with strategic business goals.
• Analyze initiative performance data and model outputs to uncover insights that inform improvements and strategic adjustments.
• Monitor performance trends, identify areas of strength and optimisation opportunities, and provide timely recommendations to support strategic planning and resource allocation.

Dashboard & Report Development

• Define relevant KPIs and key metrics for dashboards to measure initiative and business performance.
• Design, develop, maintain and enhance dashboards and reports that visualise performance trends and enable stakeholder decision‑making.
• Collaborate with cross‑functional teams to ensure data integrity, relevance and consistency across all reporting outputs.

Data Consolidation & Group Reporting

• Collect and consolidate data from multiple stakeholders into standardised formats to ensure accurate group‑level reporting.

Qualifications

• Degree in Data Analytics, Computer Science, Mathematics, Statistics or related subjects.
• 8+ years of relevant work experience, preferably in financial services or consulting firms focusing on data, analytics and CRM.
• Demonstrated expertise in developing data strategies, frameworks, and analytics solutions that drive measurable business impact.
• Strategic thinker with deep business acumen and ability to translate complex data insights into actionable recommendations.
• Excellent analytical and problem‑solving capabilities with strong communication skills.
• Strong stakeholder management and interpersonal skills in cross‑functional environments.
• Strong proficiency with data visualisation and BI tools (e.g., Power BI, Tableau), and programming languages for data analysis (e.g., Python, SQL).
• Experience with Databricks is a plus.
• Good command of English, Cantonese and preferably Mandarin.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D).