Strategic Services Relationship Manager – HK

Fortinet International, Inc.; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Fortinet International, Inc. in Hong Kong seeks a Service Relationship Manager to drive customer success, lead Advanced Support planning, and act as the single point of contact for Services and Support.

You will build executive relationships, translate technical concepts into business value, and coordinate cross-functional teams to meet KPIs and deliver proactive service outcomes. The role requires strong collaboration, governance, and a focus on renewal opportunities in a dynamic cybersecurity

Qualifications

• Experience in service delivery or customer success in tech/SaaS.
• Understanding of Fortinet services and support.
• Ability to translate technical concepts to business value.
• Strong communication and networking knowledge.

Responsibilities

• Act as trusted advisor and single point of contact for Services and Support.
• Drive success plans and monitor progress against KPIs.
• Lead service delivery teams and coordinate with sales and stakeholders.
• Prepare weekly/quarterly service performance reports.
• Negotiate governance structures and ensure clear roles.

Skills

Customer Success

Service Delivery

Relationship Management

Stakeholder Management

Collaboration

Analytical Thinking

Education

Bachelor's Degree

Tools

ITIL Foundation

Job description

Fortinet International, Inc. in Hong Kong seeks a Service Relationship Manager to drive customer success, lead Advanced Support planning, and act as the single point of contact for Services and Support.

You will build executive relationships, translate technical concepts into business value, and coordinate cross-functional teams to meet KPIs and deliver proactive service outcomes. The role requires strong collaboration, governance, and a focus on renewal opportunities in a dynamic cybersecurity