CX Solutions & Insights Manager - Customer Facing

Boehringer Ingelheim GmbH; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

Boehringer Ingelheim GmbH in Hong Kong seeks a Manager, Customer Facing Solutions & Insights to own CRM governance, analytics, and enablement for Customer Facing Teams. The role blends strategy, execution, and hands-on insights, driving local CXE initiatives and field performance.

You will partner with Sales Leadership to localize global CXE capabilities, develop data-driven recommendations, and ensure high adoption of CRM and MCCP tools in a fast-paced healthcare environment.

Qualifications

• 5+ years of experience in Commercial Excellence / Sales Operations in healthcare.
• Hands-on experience mapping and interpreting sales/execution data.
• Proficient in English, Cantonese and Mandarin.

Responsibilities

• Govern CRM capability and global-standard implementation with local adaptation.
• Define and govern CRM-enabled CXE processes and engagement models.
• Deliver harmonized KPI dashboards and insights using Veeva and internal data.
• Support local deployment of global CXE learning, coaching and training capabilities.
• Drive stakeholder collaboration and localize global/local CXE initiatives.

Skills

Sales analytics

CRM data interpretation

Cross-functional collaboration

English

Cantonese

Mandarin

Tools

Veeva CRM

Power BI

Job description

Boehringer Ingelheim GmbH in Hong Kong seeks a Manager, Customer Facing Solutions & Insights to own CRM governance, analytics, and enablement for Customer Facing Teams. The role blends strategy, execution, and hands-on insights, driving local CXE initiatives and field performance.

You will partner with Sales Leadership to localize global CXE capabilities, develop data-driven recommendations, and ensure high adoption of CRM and MCCP tools in a fast-paced healthcare environment.