Customer Support Associate (Part-time)

qlub; Hong Kong; On-site; HKD 134,000 - 201,000; Part time

Job summary

qlub is scaling fast in Hong Kong and is looking for a Customer Support Associate (Part-time) to join the team. You’ll respond to inquiries, troubleshoot issues, and help turn frictionless payments into growth for restaurants.

You should have 0–1 years in customer support, excellent communication, and the ability to multitask in a fast-paced environment. This role offers hands-on ownership in a fintech startup, with weekends required and flexibility in hours.

Qualifications

• 0–1 years of experience in customer support; fresh graduates welcome.
• Excellent written and verbal communication skills.
• Able to multitask and prioritise in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a positive attitude.
• Availability to work flexible hours, including weekends.

Responsibilities

• Respond to customer queries via phone, email, or chat.
• Identify and troubleshoot issues customers may encounter.
• Capture, organise and report product issues or useful discussions to the internal team.
• Work closely with Operations to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Skills

Communication skills

Multitasking

Problem solving

Attention to detail

Customer focus

Flexibility

Job description

Why qlub?

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Customer Support Associate (Part-time), you'll help drive our growth in Hong Kong: building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What You’ll Be Driving

• Responsible for responding to customer queries in a timely manner, via phone, email, or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Who you are

• You've done this before in a fast-moving, high-growth environment
• You move fast and make strong decisions with incomplete information
• You take real ownership and think like an operator, not a coordinator
• You're energized by hard problems in payments, hospitality, and customer experience

What you’ll need

• 0 - 1 years of experience in customer support. Fresh graduates are welcome to apply.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritise in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a positive attitude.
• Availability to work flexible hours, including weekends.

Nice to have

• Experience in payments, fintech, hospitality tech, or a high-growth marketplace

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally

Ready to build? Join us and help shape how the world pays at the table.