Customer Support Associate (Part-time)

Qlub (Singapore) Pte Ltd; Hong Kong Island; On-site; HKD 83,000 - 138,000; Part time

Benefits offered by this job

Ownership over products

Fast-paced environment

Collaborative team

Global exposure

Visible impact

Job summary

qlub is scaling fast and is seeking a Customer Support Associate (Part-time) in Hong Kong. You will respond to customer queries via phone, email, or chat, troubleshoot issues, and collaborate with the Operations team to resolve problems from day one.

Fresh graduates are welcome. You should communicate clearly, multitask in a fast-moving environment, and contribute insights from customer feedback to improve the service. Flexible hours, including weekends, are available.

Qualifications

• 0–1 year of customer support experience; fresh graduates welcome.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and attention to detail.
• Customer-focused with positive attitude.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Respond to customer queries via phone, email, or chat.
• Identify and troubleshoot issues in the service.
• Capture and report product issues to internal team.
• Follow up with customers with Operations on technical issues.
• Provide management with insights based on feedback and trends.

Skills

Excellent communication

Multitasking

Problem solving

Customer focus

Job description

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Customer Support Associate (Part-time), you'll help drive our growth in Hong Kong: building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What You’ll Be Driving

• Responsible for responding to customer queries in a timely manner, via phone, email, or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Who you are:

• You've done this before in a fast-moving, high-growth environment
• You move fast and make strong decisions with incomplete information
• You take real ownership and think like an operator, not a coordinator
• You're energized by hard problems in payments, hospitality, and customer experience

What you’ll need:

• 0 - 1 years of experience in customer support. Fresh graduates are welcome to apply.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritise in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a positive attitude.
• Availability to work flexible hours, including weekends.

Nice to have

• Experience in payments, fintech, hospitality tech, or a high-growth marketplace

What we offer:

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally