Customer Success Specialist (Technical Support)

Ecsal Technologies Pte Ltd; Hong Kong; On-site; HKD 216,000 - 312,000; Full time

Job summary

Ecsal Technologies Pte Ltd is seeking a capable Customer Service professional in Hong Kong to handle inquiries, orders and service requests with professionalism and timeliness. You will communicate shipment updates, coordinate with internal teams, and uphold high-quality records and compliance in a fast-paced environment.

The role emphasizes English fluency and customer-focused communication, with Chinese language skills considered a plus to assist Chinese-speaking customers and colleagues.

Qualifications

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management or related field.
• Minimum 3 years of relevant working experience in a customer service role.
• Experience in machinery, equipment or technical service industry will be an added advantage.
• Strong command of spoken and written English.
• Able to speak and write Chinese is an added advantage (to liaise with Chinese-speaking customers and associates).

Responsibilities

• Ensure good customer service through professional and timely handling of customers’ enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Job description

Ecsal Technologies Pte Ltd is seeking a capable Customer Service professional in Hong Kong to handle inquiries, orders and service requests with professionalism and timeliness. You will communicate shipment updates, coordinate with internal teams, and uphold high-quality records and compliance in a fast-paced environment.

The role emphasizes English fluency and customer-focused communication, with Chinese language skills considered a plus to assist Chinese-speaking customers and colleagues.