Customer Services Officer

Bank of China; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

5-day work week

Attractive remuneration package

Training & development opportunities

Job summary

BOC Group Life Assurance Company Limited is seeking a Customer Services Officer on a 1-year contract in the Customer Services Department. You will deliver quality customer services, handle daily CS center operations, and manage enquiries, complaints and feedback from customers.

The ideal candidate holds a Diploma or above, has 3 years of life insurance experience with strong CRM skills, and is fluent in English and Chinese.

Qualifications

• Diploma or above in relevant disciplines.
• 3 years working experience in life insurance with solid customer relationship management experience.
• CS center working experience is an advantage.
• Excellent customer-service mindset with effective interpersonal and communication skill.
• Able to work independently and willing to work overtime.
• Positive, attentive to details and good organizing skills.
• Conversant with MS Word, Excel and Chinese Word Processing.
• Proficient in spoken & written English and Chinese.

Responsibilities

• The incumbent will be responsible for delivering quality customer services including but not limited to handling daily operation of CS center, handling enquiries / complaints / feedback of customers, etc.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Time management

Education

Diploma or above

Tools

MS Word

Excel

Chinese Word Processing

Job description

Customer Services Officer (1-Year contract)

Job No.: 500121
Employment Type: Contract
Departments: Customer Services Department
Job Functions: Customer Service

Job Responsibilities

The incumbent will be responsible for delivering quality customer services including but not limited to handling daily operation of CS center, handling enquiries / complaints / feedback of customers, etc.

Job Requirements

• Diploma or above in relevant disciplines
• 3 years working experience in life insurance with solid customer relationship management experience
• CS center working experienceis an advantage
• Excellent customer-service mindset with effective interpersonal and communication skill
• Able to work independently and willing to work overtime
• Positive, attentive to details and good organizing skills
• Conversant with MS Word, Excel and Chinese Word Processing
• Proficient in spoken & written English and Chinese

We offer 5-day work week, attractive remuneration package and excellent training & development opportunities. Interested parties please apply with full resume including expected salary to: The Human Resources Department, BOC Group Life Assurance CompanyLimited, 13/F, 1111 King's Road, Taikoo Shing, Hong Kong or e-mail to: [e-mail]

(Data collected will be used for recruitment purpose only.)