Customer Service Supervisor

Rhenus Logistics; Hong Kong; On-site; HKD 167,000 - 290,000; Full time

Job summary

Rhenus Logistics in Hong Kong is seeking a capable warehouse professional to support daily operations and drive process improvements. The role offers exposure to ERP systems and cross-functional collaboration with Operations and Customer Service teams.

We look for candidates with 3+ years of related experience, strong English and Cantonese communication, and a diploma or higher in warehouse management or a related field. Assistant roles are available for those with less experience.

Qualifications

• Diploma or above, majoring in warehouse management, customer service, or relevant field.
• 3 years or above related experience.
• Advanced ERP skills in warehouse management.
• Candidates with working experience in fashion clothing and automatic robotic warehouse is a plus.
• Proficient in MS Office.
• Good in English and Cantonese.
• Candidates with less experience will be considered as Assistant Warehouse Supervisor.

Responsibilities

• Work closely with Operations Manager to handle customer’s requirements and proactive to propose solution or option.
• Maintain warehouse operations smooth.
• Respond to interested parties in a timely manner with effective comunication skills.
• Support management to meet operational KPI.
• Monitor subcontractor performance and ensure compliance with company quality procedures.
• Monitor the service quality and asset utilization of the warehouse.
• Evaluate and review existing procedure & warehouse operation.
• Propose improvement action plans on layout, stock level and operational processes, regularly review and adjust per need.
• Implement dynamic management of warehouse, make statistics to timely reflect In & Out status, overstocking, backlogs and dead stock, analyze to provide a basis for decision-making.
• Assess the storage differences between the system and the actual warehouse operation against the defined stock level.
• Provide suggestions to improve the accuracy of management plans.
• Collaborate with managers to enhance operational efficiency and customer satisfaction.
• Manage any escalated queries and provide support to the customer service team.
• Other ad-hoc assignments from Management.

Skills

ERP skills

English language

Cantonese

MS Office

Customer service

Education

Diploma or above in warehouse management or related field

Tools

ERP software

MS Office

Job description

What You Can Expect

• Work closely with Operations Manager to handle customer’s requirements and proactive to propose solution or option.
• Maintain warehouse operations smooth.
• Respond to interested parties in a timely manner with effective comunication skills.
• Support management to meet operational KPI.
• Monitor subcontractor performance and ensure compliance with company quality procedures.
• Monitor the service quality and asset utilization of the warehouse.
• Evaluate and review existing procedure & warehouse operation.
• Propose improvement action plans on layout, stock level and operational processes, regularly review and adjust per need.
• Implement dynamic management of warehouse, make statistics to timely reflect In & Out status, overstocking, backlogs and dead stock, analyze to provide a basis for decision-making.
• Assess the storage differences between the system and the actual warehouse operation against the defined stock level.
• Provide suggestions to improve the accuracy of management plans.
• Collaborate with managers to enhance operational efficiency and customer satisfaction.
• Manage any escalated queries and provide support to the customer service team.
• Other ad-hoc assignments from Management.

What You Bring:

• Diploma or above, majoring in warehouse management, customer service, or relevant field.
• 3 years or above related experience.
• Advanced ERP skills in warehouse management.
• Candidates with working experience in fashion clothing and automatic robotic warehouse is a plus.
• Proficient in MS Office.
• Good in English and Cantonese.
• Candidates with less experience will be considered as Assistant Warehouse Supervisor.