Customer Service Representative

Ralph Lauren; Hong Kong; On-site; HKD 156,000 - 257,000; Full time

Job summary

Ralph Lauren is seeking a customer-focused associate to support transactions and gift wrapping in-store. You will assist sales professionals, collect customer information, and ensure accurate cash wrap operations in a luxury retail environment.

Commitment to outstanding service, detail, and teamwork will be valued as you help manage deposits, POS procedures, and packaging policies across daily store activities.

Qualifications

• Minimum 1-2 years of customer service/cashier experience.
• Strong communication and interpersonal skills.
• Detail oriented, customer service oriented and highly organized.

Responsibilities

• Provide support to sales professionals with customer transactions throughout store.
• Assist with gift wrapping customer merchandise to ensure timely service is provided.
• Ensure that customer capture information is being taken for each transaction.
• Periodically check all cash wraps for merchandise to go to shipping or the tailor shop.
• Ensure cash wraps are kept clear of merchandise from holds, returns, etc.
• Ensure all cash wrap areas are stocked/supplied with all necessary supplies (gift wrapping/packing supplies, office supplies, transfer/hold tags etc.) to complete transactions.
• Ensure responsible use of all gift wrapping/packaging supplies in order to control store expenses.
• Responsible for opening and closing POS systems, following Company guidelines and procedures.
• Responsible for preparing deposits and reconciling daily sales media.
• Process all sales transactions and follow Company regulations when accepting forms of payment.
• Must be knowledgeable of return, markdown/discount, tax, security and packaging policies.

Skills

Customer service

Cashier experience

Communication

Interpersonal skills

Detail oriented

Team oriented

Organized

Multi-tasking

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Customer

• Provide support to sales professionals with customer transactions throughout store.
• Assist with gift wrapping customer merchandise to ensure timely service is provided.
• Ensure that customer capture information is being taken for each transaction.

Product

• Periodically check all cash wraps for merchandise to go to shipping or the tailor shop.
• Ensure cash wraps are kept clear of merchandise from holds, returns, etc.
• Ensure all cash wrap areas are stocked/supplied with all necessary supplies (gift wrapping/packing supplies, office supplies, transfer/hold tags etc.) to complete transactions.

Business Objectives

• Ensure responsible use of all gift wrapping/packaging supplies in order to control store expenses.
• Responsible for opening and closing POS systems, following Company guidelines and procedures.
• Responsible for preparing deposits and reconciling daily sales media.
• Process all sales transactions and follow Company regulations when accepting forms of payment.
• Must be knowledgeable of return, markdown/discount, tax, security and packaging policies.

• Minimum 1-2 years of related customer service/cashier experience, preferably within the luxury retail environment.
• Strong communication and interpersonal skills.
• Must be detail oriented, customer service oriented and highly organized.
• Ability to multi task and work within a team environment.
• Ability to establish and maintain positive working relationships with customers, co-workers and management.