Ralph Lauren Customer Service Representative

BoF Careers; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Ralph Lauren Corporation is seeking an energetic retail associate to support store sales at our luxury location. You will assist customers, wrap gifts, handle POS transactions, and maintain tidy, well-stocked cash wraps while adhering to brand guidelines.

Ideal candidates have 1–2 years of customer service experience, excellent communication, and strong multitasking skills. You will collaborate with team members to deliver outstanding service and help protect company assets.

Qualifications

• Minimum 1-2 years of related customer service experience, preferably within the luxury retail environment.
• Strong communication and interpersonal skills.
• Must be detail oriented, customer service oriented and highly organized.
• Ability to multi task and work within a team environment.
• Ability to establish and maintain positive working relationships with customers, co-workers and management.

Responsibilities

• Provide support to sales professionals with customer transactions throughout store.
• Assist with gift wrapping customer merchandise to ensure timely service is provided.
• Ensure that customer capture information is being taken for each transaction.
• Periodically check all cash wraps for merchandise to go to shipping or the tailor shop.
• Ensure cash wraps are kept clear of merchandise from holds, returns, etc.
• Open and close POS systems following Company guidelines and procedures.
• Prepare deposits and reconcile daily sales media.
• Process all sales transactions and follow Company regulations when accepting forms of payment.
• Knowledgable of return, markdown/discount, tax, security and packaging policies.

Skills

Customer service

Cash handling

Retail operations

Team player

Attention to detail

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Essential Duties & Responsibilities

• Provide support to sales professionals with customer transactions throughout store.
• Assist with gift wrapping customer merchandise to ensure timely service is provided.
• Ensure that customer capture information is being taken for each transaction. Product
• Periodically check all cash wraps for merchandise to go to shipping or the tailor shop.
• Ensure cash wraps are kept clear of merchandise from holds, returns, etc.
• Ensure all cash wrap areas are stocked/supplied with all necessary supplies (gift wrapping/packing supplies, office supplies, transfer/hold tags etc.) to complete transactions. Business Objectives
• Ensure responsible use of all gift wrapping/packaging supplies in order to control store expenses.
• Responsible for opening and closing POS systems, following Company guidelines and procedures.
• Responsible for preparing deposits and reconciling daily sales media.
• Process all sales transactions and follow Company regulations when accepting forms of payment.
• Must be knowledgeable of return, markdown/discount, tax, security and packaging policies.

Experience, Skills & Knowledge

• Minimum 1-2 years of related customer service/cashier experience, preferably within the luxury retail environment.
• Strong communication and interpersonal skills.
• Must be detail oriented, customer service oriented and highly organized.
• Ability to multi task and work within a team environment.
• Ability to establish and maintain positive working relationships with customers, co-workers and management.