Sales Supervisor

Ralph Lauren; New Territories; On-site; HKD 334,800 - 446,400; Full time

Job summary

A global luxury fashion brand is seeking a Sales Supervisor in Hong Kong. The role involves leading a team, delivering exceptional customer service, and meeting sales targets in a high-volume retail environment. Candidates should have a passion for fashion, strong leadership abilities, and at least 3 years of retail supervisory experience. This full-time position offers the opportunity to work in a prestigious brand setting.

Qualifications

• Minimum 3 years of retail supervisory experience, with at least 1 year in luxury retail.
• Passionate about fashion and providing high-standard customer service.
• Ability to inspire and develop team talent.

Responsibilities

• Act as a Brand Ambassador and deliver excellent customer service.
• Lead, coach, and develop a team of sales associates.
• Support inventory management and ensure compliance with company policies.

Skills

Retail supervisory experience

Excellent interpersonal skills

Strong leadership skills

Strong communication skills

Job description

Overview

Join to apply for the Sales Supervisor role at Ralph Lauren.

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren\'s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company\'s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world\'s most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Responsibilities

• Act as a Brand Ambassador to deliver excellent customer service and build long-term client relationships
• Consistently uphold our cultural ethos and deliver service excellence for the purpose of exceeding sale objectives
• Lead, coach, and develop a team of sales associates to meet or exceed sales targets
• Ensure the sales floor is visually appealing and merchandised according to Ralph Lauren brand standards
• Resolve customer concerns and escalated issues promptly and professionally
• Collaborate with store management to execute sales strategies and promotions
• Support inventory management, including receiving shipments and conducting regular stock counts
• Ensure compliance with company policies and procedures

Qualifications

• Minimum 3 years of retail supervisory experience, with at least 1 year within a high volume luxury retail environment
• Passionate in fashion and able to deliver high-standard service to our customers
• Excellent interpersonal and customer service skills with energetic, pleasant and outgoing personality
• Strong leadership skills with the ability to inspire and develop talent
• Proven track record of meeting or exceeding sales targets
• Strong communication and inter-personal skills
• Enthusiasm and ability to build and maintain an environment which projects a high level of taste and sophistication consistent with RL\’s lifestyle philosophy
• Positive attitudes and passionate in developing a career in retail industry

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Retail Apparel and Fashion

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