customer service officer

N20 PTE. LTD.; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

N20 PTE. LTD. in Hong Kong is seeking a customer service representative who is customer‑oriented and communicative to deliver excellent service, respond to inquiries, and resolve issues quickly.

You will answer calls, provide product information, process orders and requests, maintain accurate records, and collaborate with other teams to ensure customer satisfaction. Ideal candidates have 1–2 years of experience, strong problem-solving skills, attention to detail, and a willingness to work

Qualifications

• 1–2 years of customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment.
• Attention to detail and accuracy.
• Willingness to work flexible schedule, including evenings and weekends.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Resolve customer complaints and issues promptly.
• Provide product and service information to customers.
• Process orders, forms, and requests.
• Maintain accurate customer records and update information as needed.
• Collaborate with other departments to resolve customer issues.
• Follow company policies to ensure customer satisfaction.
• Meet or exceed performance metrics such as call volume and resolution time.
• Continuously improve knowledge of products and services.
• Assist with other tasks as needed.

Skills

Excellent communication

Problem-solving

Team player

Attention to detail

Fast-paced work

Tools

Microsoft Office

CRM systems

Job description

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer service, answering inquiries, and resolving issues in a timely and efficient manner. The ideal candidate will have strong communication and problem-solving skills, the ability to work in a fast-paced environment, and a passion for helping customers.

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Resolve customer complaints and issues in a timely and efficient manner
• Provide product and service information to customers
• Process orders, forms, applications, and requests
• Maintain accurate customer records and update information as needed
• Collaborate with other departments to resolve customer issues
• Follow company policies and procedures to ensure customer satisfaction
• Meet or exceed performance metrics, including call volume and resolution time
• Continuously improve knowledge of company products and services
• Assist with other tasks as needed

Requirements:

• 1-2 years of customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to work in a fast-paced environment
• Attention to detail and accuracy
• Proficiency in Microsoft Office and other customer service technologies
• Ability to work in a team environment
• Willingness to work a flexible schedule, including evenings and weekends