Customer Service Executive

Jebsen Group; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A leading beverage distributor in Hong Kong is seeking a customer service representative to manage daily customer enquiries and coordinate order processing. Candidates should have at least 2 years of experience in an order desk or call center environment, strong problem-solving skills, and familiarity with ERP systems, particularly Oracle. Join a reputable company with over a century of history that values its employees and offers opportunities for career development.

Qualifications

• Minimum 2 years' order desk or call center operation experience preferred.
• Experience in ERP order entry system is strongly preferred.
• Strong hotline skills and able to assess inquiries.

Responsibilities

• Handle day-to-day customer enquiries and complaints from e-shop.
• Coordinate with Sales team for order status and credit issues.
• Process daily orders accurately via telephone, e-mail, or fax.

Skills

Customer service skills

Problem-solving skills

Ability to work under pressure

Education

DSE or above

Tools

Oracle ERP

Job description

BEVERAGE

In Greater China, Jebsen Beverage strives to be synonymous with exceptional quality in every beverage category it competes. Jebsen Beer focuses on the premium and super premium beer market with its wholly owned Blue Girl Beer brand and an impressive portfolio of international brands. Jebsen Wines & Spirits is one of the leading distributors of wines, Japanese sake, spirits and mineral water in the region.

Purpose of the Job

Responsibilities

• Handle day‑to‑day customer enquiries/ complaints from e‑shop
• Liaise with Salesman and Logistic team to ensure the product delivery status
• Process daily orders accurately via telephone, e‑mail or fax etc.
• Follow up product returns
• Coordinate with Sales team for order status and credit issues
• Work closely with Sales team to provide a variety of support services and help them to improve productivity
• Perform ad‑hoc projects and tasks as assigned by Superior

Requirements

• DSE or above
• Minimum 2 years' order desk or call centre operation is preferred
• Previous experience in ERP order entry system especially Oracle is strongly preferred
• Strong hotline and problem solving skills
• Able to make an initial assessment of inquiries and resolve problems
• Strong sense of responsibility and able to work under pressure

SUCCESS BREEDS SUCCESS.

With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our most valuable asset — our people. We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure. At Jebsen, success breeds success.