Customer Digital Platform, Senior Principal

AIA; Hong Kong; On-site; HKD 1,200,000 - 2,400,000; Full time

Job summary

AIA Shared Services in Hong Kong seeks a Senior Technical Leader to own the technical architecture for customer platforms, driving design and governance across delivery teams, vendors and in-house resources.

You will lead platform engineering, champion cloud and AI integration, and ensure scalable, secure solutions that align with business goals and customer needs.

This role requires 15+ years of leadership, strong communication, and a proven track record in enterprise-scale environments.

Qualifications

• 15+ years in technical leadership or senior engineering roles.
• Enterprise-scale systems experience in complex environments.
• Hands-on cloud experience (Azure preferred).
• Knowledge of AI is advantageous.
• Strong understanding of modern architecture, APIs, microservices.
• Able to communicate complex tech to diverse stakeholders.
• Bachelor's degree in CS/IT; related certifications are a plus.

Responsibilities

• Lead solution design and technical architecture for customer platforms.
• Oversee platform operations including incident, release, and governance.

Skills

Solution Architecture

Platform Engineering

Cloud - Azure

AI Knowledge

APIs & Microservices

Stakeholder Communication

Leadership

Education

Bachelor's degree in Computer Science or IT

Architecture or cloud certifications (advantage)

Tools

Azure

Job description

Innovate and shape what comes next. At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities. Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About the Role

Provide technical leadership for Customer Platform, architecture governance, and engineering best practices across both BAU enhancements and strategic initiatives delivered by vendors, nearshore teams, and internal engineering resources. Drive technology standards, solution quality, and operational excellence throughout the delivery lifecycle.

Customer Centricity Drive customer-first outcomes by shaping and delivering digital platform initiatives that improve end-to-end user journeys. Leverage data, insights, and stakeholder feedback to prioritise initiatives, resolve pain points, and enhance experience quality, adoption, and efficiency. Champion a customer-first culture across platform portfolio and business enablement functions. Ensure all solutions are aligned with customer needs, business goals, and continuous improvement practices.

Roles and Responsibilities:

• Technical Leadership (70%) Lead solution design and technical architecture for customer-facing platforms Provide hands‑on technical leadership to engineering teams across the delivery lifecycle Translate business requirements into scalable, secure, and high‑performing solutions Ensure adherence to architecture standards, governance, and best practices Collaborate closely with product, engineering, cloud, security, and risk stakeholders Drive system integration across cloud and on‑premise environments Contribute to technology roadmap, innovation, and continuous improvement initiatives
• Platform Operations (30%) Lead team to monitor system performance for Customer Platform and proactively address issues to minimize downtime; manage incident, problem, and change management processes in alignment with best practices Provide a contact and escalation point for operational delivery matters Oversee routine IT operations and maintenance tasks to ensure service continuity Plan, coordinate, and execute software releases and ensure alignment with business priorities

Minimum Job Requirements:

• 15+ years of experience in technical leadership, solution architecture, or senior engineering roles
• Strong experience delivering enterprise‑scale systems in complex environments
• Hands‑on cloud experience (Azure preferred)
• Ideally AI knowledge and experience
• Solid understanding of modern application architecture, APIs, microservices, and integration patterns
• Ability to communicate complex technical concepts to both technical and non‑technical stakeholders
• Bachelor's degree in Computer Science, Information Technology, or related discipline Architecture or cloud certifications are an advantage

Technical Skills

Solution Architecture & Technical Design

Strong capability in designing scalable, secure, resilient, and maintainable digital solutions, including architecture patterns, integration approaches, APIs, and cloud‑native technologies.

Platform Engineering & Technology Delivery

Proven experience leading the delivery and evolution of digital platforms, ensuring alignment with architecture standards, engineering best practices, security requirements, and operational excellence.

Technology Strategy & Architecture Governance

Ability to define technology roadmaps, evaluate solution options and trade‑offs, govern architecture decisions, manage technical risks, and drive platform modernization initiatives.

Behavioural Skills

Stakeholder Influence & Communication

Strong ability to engage, influence, and align senior internal stakeholders across business and technology, articulating complex ideas clearly and effectively.

Customer-Centric Mindset

Demonstrates deep commitment to understanding customer needs and continuously improving end-to-end customer journeys through digital solutions.

Leadership & Team Development

Ability to lead, coach, and motivate cross-functional teams (e.g. BAs, PMs), fostering collaboration, accountability, and high performance.

You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity.

Failure to provide such information may influence the processing and outcome of your application.

You are responsible for ensuring that the information you submit is accurate and up-to-date.

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward.

Bring your ambition, experience and ideas to AIA, and help shape what better looks like.

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