Customer Experience Advisor - Full-time (Customer Relation Center)

Decathlon Singapore; Hong Kong; On-site; HKD 24,000 - 32,000; Full time

Benefits offered by this job

Performance Bonus

Staff Discount

Monthly Sports Allowance

Health Insurance

Paid Annual Leave

MPF + Shareholding Scheme

Training & Career Development

Job summary

Decathlon Singapore is seeking a Customer Experience Advisor who will support customers across digital channels, assisting with online orders, deliveries, refunds, and after-sales inquiries. You will investigate issues, coordinate with stores and partners, and share feedback to improve services.

The role emphasizes friendly, calm problem-solving, strong communication, and a passion for sport, with flexibility to work weekends and holidays. Training and development are provided.

Qualifications

• Experience in customer service, retail, hospitality, or e-commerce can be helpful but not required.
• Strong communication and problem-solving abilities.
• Organised, reliable, and accurate when handling systems and processes.

Responsibilities

• Support customers through Live Chat, email, and other service channels
• Help with online orders, deliveries, payments, refunds, and after-sales enquiries
• Investigate customer issues and find practical solutions
• Coordinate with stores, internal teams, and Marketplace partners when needed
• Share customer feedback to help improve our services
• Use digital tools and systems to manage customer enquiries efficiently
• Follow customer data protection, safety, and service procedures
• Passionate about sport and enjoy sharing your sports experiences
• Friendly, calm, and solution-focused in your approach
• Good communication skills and enjoy helping people
• Organised, reliable, and accurate when handling systems and processes
• Comfortable solving problems and managing different customer situations
• Curious and willing to learn new digital tools
• Flexible availability, including weekends and public holidays

Skills

Customer service

Retail experience

Communication skills

Problem solving

Organised & reliable

Tools

Live Chat software

Email handling

Job description

Your Purpose

At Decathlon, great service is our sport. As a Customer Experience Advisor, you support customers across our digital channels, helping with product questions, online orders, deliveries, refunds, and other enquiries while creating a smooth and personalised experience.

What You’ll Be Doing

• Support customers through Live Chat, email, and other service channels

• Help with online orders, deliveries, payments, refunds, and after-sales enquiries

• Investigate customer issues and find practical solutions

• Coordinate with stores, internal teams, and Marketplace partners when needed

• Share customer feedback to help improve our services

• Use digital tools and systems to manage customer enquiries efficiently

• Follow customer data protection, safety, and service procedures

• Passionate about sport and enjoy sharing your sports experiences

• Friendly, calm, and solution-focused in your approach

• Good communication skills and enjoy helping people

• Organised, reliable, and accurate when handling systems and processes

• Comfortable solving problems and managing different customer situations

• Curious and willing to learn new digital tools

• Flexible availability, including weekends and public holidays

• Experience in customer service, retail, hospitality, or e-commerce can be helpful but not required

Why Join Us?

We believe in growing together. Here’s what you’ll enjoy as a Decathlon teammate:

• Performance Bonus based on your team’s results
• Staff Discount on all Decathlon products
• Monthly Sports Allowance to support your active lifestyle
• Health Insurance Coverage (medical & dental)
• Birthday Leave, Wedding Leave, and Paid Annual Leave
• MPF + Company Shareholding Scheme
• Continuous training and career development, locally and globally