Customer Experience Pro - Sports & Benefits

Decathlon Hong Kong; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Benefits offered by this job

Performance Bonus

Staff Discount

Monthly Sports Allowance

Health Insurance

Paid Leave (Birthday, Wedding, Annual)

Company Shareholding Scheme

Training & Career Development

Job summary

Decathlon Hong Kong is seeking a Customer Experience Advisor to support customers across Live Chat, email, and other service channels, helping with online orders, deliveries, payments, refunds, and after-sales enquiries while creating a smooth and personalised experience.

You will investigate issues, coordinate with stores and Marketplace partners, share feedback to improve service, and use digital tools to manage inquiries while following data protection and safety procedures.

Qualifications

• Experience in customer service, retail, hospitality, or e-commerce can be helpful but not required.
• Passionate about sport and enjoy sharing your sports experiences.
• Flexible availability, including weekends and public holidays.
• Good communication skills and enjoy helping people.

Responsibilities

• Support customers through Live Chat, email, and other service channels
• Help with online orders, deliveries, payments, refunds, and after-sales enquiries
• Investigate customer issues and find practical solutions
• Coordinate with stores, internal teams, and Marketplace partners when needed
• Share customer feedback to help improve our services
• Use digital tools and systems to manage customer enquiries efficiently
• Follow customer data protection, safety, and service procedures

Skills

Customer service

Communication

Problem solving

Organizational skills

Curiosity

Weekend shifts

Job description

Decathlon Hong Kong is seeking a Customer Experience Advisor to support customers across Live Chat, email, and other service channels, helping with online orders, deliveries, payments, refunds, and after-sales enquiries while creating a smooth and personalised experience.

You will investigate issues, coordinate with stores and Marketplace partners, share feedback to improve service, and use digital tools to manage inquiries while following data protection and safety procedures.