Sports Customer Service Advisor - Full-time

Decathlon Hong Kong Company Limited; Hong Kong; On-site; HKD 190,000 - 234,000; Full time

Benefits offered by this job

Performance bonus

Employee discounts

Job summary

Decathlon Hong Kong Company Limited is seeking a Sports Customer Service Advisor to help customers find the right sports gear and to work closely with the team to bring people together through sport.

You will support checkout and order pick-up processes, maintain a positive, energetic store atmosphere, and build lasting relationships with the local sports community at Kowloon locations such as Mong Kok and Kowloon Bay. Applicants must have the legal right to work in Hong Kong.

Responsibilities

• Help customers find the right sports solutions to fit their needs!
• Work as a team to maintain excellent checkout and order pick-up!
• Bring energy and passion to every interaction with customers and your team!
• Build lasting relationships with our sports community!
• Full-time: 5 working days per week, 8 hours + 1 hour meal break, shift required.

Job description

Sports Customer Service Advisor - Full-time

At Decathlon Hong Kong, we’re looking for sports enthusiasts to join our team. Whether you’re helping customers find their perfect sports gear or working closely with your teammates, every day is about Bring people together through sport to make wellbeing accessible for all!

Why You’ll Love Working Here:

Career progression: Structured growth opportunities in a global company.

Competitive pay: Monthly salary HK$17,000–HK$21,000, with performance bonuses and discounts.

Supportive culture: Learn and grow in a collaborative, sports-driven environment.

An Inclusive Team: We are committed to building a safe and respectful environment where everyone is welcome.

What You’ll Do:

Help customers find the right sports solutions to fit their needs!

Work as a team to maintain excellent checkout and order pick-up!

Bring energy and passion to every interaction with customers and your team!

Build lasting relationships with our sports community!

Work Locations

Kowloon: Mong Kok, Kai Tak, Kowloon Bay

In 1976, Decathlon opened its first store in Englos, a town near Lille in the north of France. With over four decades of experience, we strive to provide innovative, affordable, and sustainable sports products. We have remained committed to our mission: to move people through the wonder of sports. We offer over 70 sports categories and have over 1,700 stores in over 60 countries worldwide.

*Eligibility Requirement: Applicants must have the legal right to work in Hong Kong.

*Full time: 5 working days per week, 8 hours + 1 hour meal break, shift required.