Customer Service Officer (Gov. call center)

TSS; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

TSS is seeking a Customer Service Representative to handle public enquiries and complaints, logging details in the system and referring cases to the appropriate government sections for follow-up actions. The role requires strong Cantonese and English, with Putonghua knowledge preferred.

Shifts may apply with schedule variations; the job emphasizes accurate record-keeping, reporting, and customer care across channels.

Qualifications

• 5 subjects passed in HKDSE/HKCEE or equivalent is a MUST.
• At least 1 year working experience in customer service; call center experience is an advantage.
• Good Chinese and English typing skills; basic computer knowledge.
• Able to speak fluent Cantonese and English; Putonghua knowledge is necessary.

Responsibilities

• Handling enquiries and complaints from the public.
• Record or input into computer full particulars of customer contacts, enquiries, applications and complaints.
• Refer enquiries and complaints to the responsible sections in the Government for follow up actions and inform the enquirers/applicants/complainants of processing.
• Prepare written operational and monitoring reports if instructed by the Government.

Skills

Customer service

Call centre

Education

HKDSE/HKCEE or equivalent

Job description

Team A: Fix working schedule (Mon - Fri) , with banking/ financial customer service experience will be an advantage.

Team B: Flexible working schedule (Mon - Sun, on shift), overnight shift may needed depends on the operation, with shift allowance.

Job Duties:

Handling enquires and complains from public

Record or input into computer full particulars of customer contacts, enquiries,
applications and complaints

To refer the received enquiries and complaints to the responsible sections and divisions in
the Government as appropriate for follow up actions and obtain and advise the concerned
enquirers/applications/complainants of the updated information about the processing of
the enquiries/applications/complaints

Prepare written operational and monitoring reports if instructed by the Government

Job Requirement:

5 subjects passed in HKDSE/ HKCEE or equivalent is a MUST

At least 1 year working experience on customer service is preferred, which included call center is advantaged

Shall have good Chinese and English typing skills and basic computer knowledge

Able to speak fluent Cantonese and English. Knowledge of Putonghua is necessary

What can I earn as a Customer Service Representative