Customer Care Officer

Make The Right Call; Hong Kong; On-site; HKD 167,000 - 201,000; Full time

Benefits offered by this job

In-house gym

Comprehensive training

Paternity leave

Career development

Flexible hours

Equal opportunity employer

Job summary

Make The Right Call is seeking a customer service professional in Hong Kong to update existing customer records by phone and maintain strong client relationships. The role emphasizes accuracy, friendly communication, and timely service in a busy environment.

Flexible working hours and a supportive team culture are highlighted, along with a comprehensive training program and a new joiner bonus tied to performance. The position is based in Kwai Fong on a contractual, on-site basis.

Qualifications

• Retail background welcome
• Strong telephone manner, communication skills, and a high standard of customer service
• Self-motivated, proactive, and positive mindset
• Fluent in Cantonese
• HKCEE/DSE or above
• Prior Customer Service experience is highly preferred
• Proficient in Chinese/ English typing

Responsibilities

• Contact existing customers by phone to update their information
• Provide the latest information to customers and strengthen customer relationships
• Follow company policies and procedures, complete tasks in a timely manner, and strive to deliver excellent customer service

Skills

Telephone etiquette

Communication skills

Customer service

Cantonese

Chinese/English typing

Self-motivated

Proactive mindset

Retail experience helpful

Education

HKCEE/DSE or above

Job description

Responsibilities:

Contact existing customers by phone to update their information (no cold calling required)

Provide the latest information to customers and strengthen customer relationships

Follow company policies and procedures, complete tasks in a timely manner, and strive to deliver excellent customer service

Requirements:

Candidates from retail or those looking for a career change are welcome

Strong telephone manner, communication skills, and a high standard of customer service

Self-motivated, proactive, and positive mindset

Fluent in Cantonese

HKCEE/DSE or above

Prior Customer Service experience is highly preferred

Proficient in Chinese/ English typing

We offer:

Attractive basic salary with monthly performance bonus

Flexible working hours

In-house Gym for employee use

Comprehensive customer service training

Paternity leave

Career development

Vibrant and all-inclusive work place

Equal opportunity Employer

Benefits:

New joiner bonus + KPI incentives + commission (subject to terms and conditions)

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More Job Information

• 15000 - 18000 / MONTH

Job Function

• 推廣 · 銷售 · 客戶服務 - 銷售員 · 電話推銷

Location

• 葵芳

Employment Term

• 合約

Education

• 中五至中七或DSE