Customer Services Clerk (Macau Office)

Bank of China (Hong Kong); Hong Kong; On-site; HKD 179,000 - 290,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Allowances

Job summary

Bank of China (Hong Kong) is seeking a diligent customer service professional to handle inquiries and complaints, ensuring high-quality service and customer satisfaction while supporting credit card application operations.

The role also involves assisting with clerical tasks and promoting credit card loan products to cardholders, contributing to business growth. Strong communication, interpersonal skills, and proficiency in MS Office are required; prior experience is preferred.

Qualifications

• Degree holder or equivalent.
• Prior working experience is required.
• Able to work under pressure and competent in MS Office applications.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle customer inquiries and complaints to deliver good quality customer services and ensure customer satisfaction.
• Assist in credit card application operation process and general clerical work.
• Promote credit card loan products and services to cardholders.

Skills

Communication

Interpersonal skills

Stress management

Education

Degree holder or equivalent

Tools

MS Office

Job description

Responsibilities

• Handle customer inquiries and complaints so as to deliver good quality customer services and ensure customer satisfaction.
• Assist in credit card application operation process and general clerical work.
• Promote credit card loan products and services to cardholders.

• Handle customer inquiries and complaints so as to deliver good quality customer services and ensure customer satisfaction.
• Assist in credit card application operation process and general clerical work.
• Promote credit card loan products and services to cardholders.

Requirements

• Degree holder or equivalent.
• Prior working experience is required.
• Able to work under pressure and competent in MS Office applications.
• Excellent communication and interpersonal skills.

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates.