Customer Care Associate (French Speaker)

APM; Hong Kong; Hybrid; HKD 201,000 - 268,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Generous employee discounts

Job summary

APM, Ariane Prette Monaco, a contemporary fashion jewelry brand with a global presence, seeks a French-speaking Customer Care Associate in Hong Kong. The role is office and home-based with shift work across mornings to nights.

You will handle international emails and live chat, liaise with logistics and boutiques, and support offline store enquiries. Fluency in French and English, MS Office proficiency, and a proactive, sales‑oriented mindset are required. Fresh graduates welcome.

Qualifications

• Minimum 1 year in customer service or luxury retail.
• Fluency in French and English.
• Proficient with MS Office.
• Able to work independently with minimal supervision.
• Strong sales-oriented mindset and interpersonal skills.

Responsibilities

• Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries.
• Liaise with Logistics, After Sales Service and global boutiques on daily basis.
• Follow up the offline store enquiries and complaints.
• Other ad-hoc projects assigned by the manager.

Skills

French language

Communication skills

Customer service

Tools

MS Office

Job description

Customer Care Associate (French Speaker)

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

About the Role:

• Office and Home based.
• 5-day work per week (shift basis, including evening, weekend and/or public holiday).
• Shift hours (7am-4pm / 10am-7pm / 4pm-1am / 7pm-4am / 10pm-7am).
• Fresh graduate are also welcome.

Responsibilities:

• Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries.
• Liaise with Logistics, After Sales Service and global boutiques on daily basis.
• Follow up the offline store enquiries and complaints.
• Other ad-hoc projects assigned by the manager.

Requirements

• Minimum 1 year relevant experiences in customer service/ luxury retail field.
• Proficient with MS Office.
• French speaker is a must.
• Fluency in French and English is a must.
• Able to work independently with minimal supervision.
• Strong sales-oriented mindset.
• Proactive, patient and committed.
• Great communication and interpersonal skills.
• Immediately available is highly preferred.

This role is based in Hong Kong. Working Holiday Visa Holder is most welcome to apply!

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce.
• Collaborative Culture: Teamwork and open communication.
• Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.

Job Title:

Customer Care Associate (French Speaker)