French-Speaking Luxury Customer Care Associate

Apm Monaco; Hong Kong; Hybrid; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Employee discounts

Job summary

APM Monaco, a contemporary fashion jewelry brand inspired by Monaco and the South of France, is seeking a customer service professional based in Hong Kong.

You will handle international emails and live chats, support logistics and after-sales teams, and help manage store inquiries. This role requires fluent French and English, a sales-oriented mindset, and the ability to work independently. Office and Home based with 5-day weeks and rotating shifts including evenings and weekends.

Qualifications

• Minimum 1 year relevant experience in customer service or luxury retail.
• Proficient with MS Office.
• Fluency in French and English is a must.
• Immediately available preferred.
• Able to work independently.

Responsibilities

• Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries.
• Liaise with Logistics, After Sales Service and global boutiques on daily basis.
• Follow up the offline store enquiries and complaints.
• Other ad-hoc projects assigned by the manager.

Skills

French language proficiency

Fluent English

Independent worker

Strong communication

Sales-oriented mindset

Tools

MS Office

Job description

APM Monaco, a contemporary fashion jewelry brand inspired by Monaco and the South of France, is seeking a customer service professional based in Hong Kong.

You will handle international emails and live chats, support logistics and after-sales teams, and help manage store inquiries. This role requires fluent French and English, a sales-oriented mindset, and the ability to work independently. Office and Home based with 5-day weeks and rotating shifts including evenings and weekends.