Customer Care Associate (French Speaker)

Apm Monaco; Hong Kong; Hybrid; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Employee discounts

Job summary

APM Monaco, a contemporary fashion jewelry brand inspired by Monaco and the South of France, is seeking a customer service professional based in Hong Kong.

You will handle international emails and live chats, support logistics and after-sales teams, and help manage store inquiries. This role requires fluent French and English, a sales-oriented mindset, and the ability to work independently. Office and Home based with 5-day weeks and rotating shifts including evenings and weekends.

Qualifications

• Minimum 1 year relevant experience in customer service or luxury retail.
• Proficient with MS Office.
• Fluency in French and English is a must.
• Immediately available preferred.
• Able to work independently.

Responsibilities

• Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries.
• Liaise with Logistics, After Sales Service and global boutiques on daily basis.
• Follow up the offline store enquiries and complaints.
• Other ad-hoc projects assigned by the manager.

Skills

French language proficiency

Fluent English

Independent worker

Strong communication

Sales-oriented mindset

Tools

MS Office

Job description

About the Role

• Office and Home based.
• 5-day work per week (shift basis, including evening, weekend and/or public holiday).
• Shift hours (7am-4pm / 10am-7pm / 4pm-1am / 7pm-4am / 10pm-7am).
• Fresh graduate are also welcome.

Responsibilities

• Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries.
• Liaise with Logistics, After Sales Service and global boutiques on daily basis.
• Follow up the offline store enquiries and complaints.
• Other ad-hoc projects assigned by the manager.

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

Requirements

• Minimum 1 year relevant experiences in customer service/ luxury retail field.
• Proficient with MS Office.
• French speaker is a must.
• Fluency in French and English is a must.
• Able to work independently with minimal supervision.
• Strong sales-oriented mindset.
• Proactive, patient and committed.
• Great communication and interpersonal skills.
• Immediately available is highly preferred.

This role is based in Hong Kong. Working Holiday Visa Holder is most welcome to apply!

Benefits

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce.
• Growth Opportunities: We support your professional development.
• Collaborative Culture: Teamwork and open communication.
• Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.