Cross-Border Relationship Support Specialist

HSBC Holdings plc; Hong Kong Island; On-site; HKD 420,000 - 540,000; Full time

Job summary

Hang Seng Bank Limited in Central, Hong Kong Island, seeks a Relationship Support Officer I (Cross Border) to assist the Relationship Manager in delivering high-quality customer service and cross-border banking support. The role emphasizes proactive relationship building and seamless operations to support business targets.

The position requires a university degree and at least 2 years in banking/financial services, with bilingual English and Chinese abilities.

Qualifications

• University degree in Business Management, Banking, Finance or related discipline.
• Minimum 2 years banking/financial services experience.
• Strong sales and customer service orientation.

Responsibilities

• Provide efficient, direct support to Relationship Manager in delivering a consistent, high quality customer services to maintain active customer contact and improve portfolio intimacy and customer connectivity including answer incoming phone calls for Relationship Manager
• Strengthen customer relationship with Relationship Manager by proactively fulfilling their Retail Banking needs so as to improve customer satisfaction
• Proactively solicit business referral to support Relationship Manager to grow their business portfolio & activity planning
• Initiate and maintain effective communication and cooperation with paired Relationship Manager in achieving business target
• To ensure smooth daily administrative and operations support are right in place for Relationship Manger in handling customers and working counterparts related matters

Skills

Sales orientation

Customer service

Communication skills

Interpersonal skills

Languages: English & Chinese

Education

University degree in Business Management, Banking, Finance or related

Job description

Hang Seng Bank Limited in Central, Hong Kong Island, seeks a Relationship Support Officer I (Cross Border) to assist the Relationship Manager in delivering high-quality customer service and cross-border banking support. The role emphasizes proactive relationship building and seamless operations to support business targets.

The position requires a university degree and at least 2 years in banking/financial services, with bilingual English and Chinese abilities.