Crew Scheduling Officer

Cathay Pacific; Hong Kong; On-site; HKD 280,000 - 520,000; Full time

Job summary

Cathay Pacific is seeking a Crew Scheduling Officer to develop and optimize crew rosters and support workforce planning for our global flight network.

You will collaborate with Planning, ISD, and other departments, generate scheduling reports, and rotate across functions to broaden expertise while maintaining compliant operations.

Qualifications

• Must have tertiary education.
• Knowledge of AFTLS advantageous.
• Excellent command of English (written and spoken).
• Strong interpersonal and communication skills.

Responsibilities

• Coordinate with Planning, Crew Planning, and operations to ensure smooth pairing production.
• Generate reports and perform data analysis to support scheduling decisions.
• Develop crew pairings and rosters in compliance with regulations and company requirements.
• Respond to crew inquiries regarding rosters and bidding processes.

Skills

English proficiency

Interpersonal skills

Communication

Analytical ability

Team player

Customer focus

Flexibility

Pressure tolerance

Education

Tertiary education

Tools

Excel

Word

Job description

Role Introduction

Reports to: Crew Scheduling Executive

Join Cathay Pacific as a Crew Scheduling Officer, you will be responsible for developing and optimizing crew schedules and rosters, supporting workforce planning and analytics, collaborating with operational teams, and ensuring compliant, efficient crew operations that support our global flight network.

Key Responsibilities

• Coordinate with Planning, Crew Planning, Crew Operations, Inflight Service Department (ISD), Air Hong Kong (AHK), and other stakeholders to ensure smooth pairing production
• Support annual budgeting, scenario studies, and crew planning analysis and forecasting
• Develop crew pairings and rosters in compliance with regulatory and company requirements while optimizing costs
• Respond to crew enquiries regarding rosters, pairings, and bidding processes.
• Generate reports from JCP/JCR systems and perform data analysis to support scheduling decisions
• Identify operational issues and provide feedback to improve scheduling processes and production efficiency
• Contribute to team performance, continuous improvement initiatives, and operational effectiveness
• Rotate across different Crew Scheduling functions to broaden expertise and support business needs
• Assist with post-roster, post-pairing activities, and other crew resource functions during disruptions
• Maintain technical knowledge and perform additional duties delegated by Crew Scheduling management

Requirements

• Tertiary education
• Knowledge of Approved Flight Time Limitations Scheme (AFTLS) would be advantageous
• Good command of both spoken and written English
• Customer-focused, high change-oriented and flexible personality
• Good interpersonal and communication skills
• Good analytical ability and a good team player
• Good at Excel and Word or equivalent
• Ability to work under pressure
• Minimum of 2 years’ airline experience

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.