Creative Account Director

Williams Lea (Hong Kong) Ltd; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Williams Lea (Hong Kong) Ltd seeks a Creative Account Director to establish an in-house global creative services offering in Hong Kong, building on success in other regions and serving top financial clients with strict brand guidelines.

The role blends new business, account direction, and project management; you’ll lead client conversations, align creative delivery across campaigns, and work with the Global CD based in EMEA to ensure operational excellence.

Qualifications

• Experienced Creative Account Manager ready for next step into a demanding role
• Pragmatic adopter and approach to AI
• Capable of developing and implementing strategic objectives
• Strong commercial awareness, ability to plan and negotiate
• Detail-orientated outlook
• Self-motivated, able to work autonomously
• Understands Williams Lea company values and business objectives and is able to deliver against them
• Able to manage, motivate and develop a diverse team
• Proven project management and delivery skills
• Fluency across the marketing ops stack - creative production and campaign delivery
• Quality communication at all levels
• Client Focus
• Leading the Team
• Planning and Organizing
• Delivering against strategic objectives

Responsibilities

• Gather and analyze client feedback to inform creative process improvements
• Partner with client leads to identify growth opportunities and improve delivery
• Responsible for strategic planning across the account
• Identity new services and manage those from sale through to implementation and management
• Implement tools and systems to improve team efficiency and visibility
• Responsible for Operational Excellence and client satisfaction
• Oversee the creative workflow, working into the Global CD, highlighting potential risks to the client
• Analyses data and reports that give insight into how to adjust to improve the service
• Proven experience in growing services and identifying new ones
• Track Williams Lea and client budgets and POs across all creative projects
• Work on month-end activities and invoicing
• Responsible for contractual governance

Skills

Experienced creative account manager

Strong commercial awareness

Project management & delivery

Excellent communication (CN & EN)

Leadership & team development

Adaptable to AI tooling

Job description

It’s not every day that an opportunity comes along as big as this.

Williams Lea are looking for a Creative Account Director to help establish an in-house global creative services offering in Hong Kong, that’s already going great guns in other regions.

The brand is one of the world’s leading banks, so corporate experience would be ideal or design / creative agency experience.

We’re looking for someone that will promote and spearhead a new location, sharing the services of the team already producing great in-house creative work around the globe.

You’ll be a combination of new-biz, account direction, project management, and all through a lense of creativity in a highly regulated environment with strict brand guidelines.

You’ll know your social media from your ATL, motion graphics from print, and be happy having creative conversations with clients, working as part of a global team with the Global CD - who is based in EMEA.

But you won’t be alone.

You’d be responsible for maintaining excellent day-to-day communications with clients, while aligning creative delivery across broad campaigns and business objectives, with oversight of delivering operational excellence. And while you won’t be expected to do any designing, you’ll need to understand the design-process and executional excellence across an entire suite of mediums.

The Creative Account Director is a strategic and operational leader who will connect creative ambition with operational excellence, communicating a vision for how we at Williams Lea best serve our clients across our multiple service offerings. It’s someone who works with the Global CD to empower and enable their team to bring that vision to life. They would be responsible for maintaining excellent day to day communications with clients. The role focuses on aligning creative delivery across broad campaigns and business objectives, with oversight of delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.

The ideal candidate will have a creative background, not on the tools, but in the environment to include design, motion graphics, and film, alongside strong leadership, organizational and communication skills and a proven track record of project management delivery.

Client management skills will be critical as we define and build new operating models and key stakeholder engagement will assist Williams Lea in shaping a service delivery team that is fit for the emerging business changes and growth plan.

The Williams Lea business supports a wide network of clients, with a dedicated team and is supported by the wider Williams Lea senior management team. The scope of services currently delivered, combined with the support of Williams Lea leadership engagement enables the account management team to truly take ownership in running their business, driving innovation and best practice, while delivering a world class business support service.

Key responsibilities

• Gather and analyze client feedback to inform creative process improvements
• Partner with client leads to identify growth opportunities and improve delivery
• Responsible for strategic planning across the account
• Identity new services and manage those from sale through to implementation and management
• Implement tools and systems to improve team efficiency and visibility
• Responsible for Operational Excellence and client satisfaction
• Oversee the creative workflow, working into the Global CD, highlighting potential risks to the client
• Analyses data and reports that give insight into how to adjust to improve the service
• Proven experience in growing services and identifying new ones
• Track Williams Lea and client budgets and POs across all creative projects
• Work on month-end activities and invoicing
• Responsible for contractual governance

Personal attributes

• Strategic thinker
• Must be personable
• Good listener, inquisitive and inwardly questioning – searches for underlying truth – questions if unsure
• Confident speaker – happy to lead a conversation
• Inspirational leadership attributes – the post holder will need to lead their teams through challenging and busy times whilst maintaining the Williams Lea values
• Good communication skills in both Chinese and English

Essential skills

• Experienced Creative Account Manager ready for next step into a demanding role
• Pragmatic adopter and approach to AI
• Capable of developing and implementing strategic objectives
• Strong commercial awareness, ability to plan and negotiate
• Detail-orientated outlook
• Self-motivated, able to work autonomously
• Understands Williams Lea company values and business objectives and is able to deliver against them
• Able to manage, motivate and develop a diverse team
• Proven project management and delivery skills
• Fluency across the marketing ops stack - creative production and campaign delivery
• Quality communication at all levels
• Client Focus
• Leading the Team
• Planning and Organizing
• Delivering against strategic objectives

You will have an opportunity to work in a reputable company with excellent career exposure.

All information provided will be treated confidentiallyand used solely for recruitment purpose.

Business Support Services 101-1,000 employees

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships and a talented team.

We are experts in delivering efficient business processes in complex and highly regulated environments. We connect people, processes and technology to manage documents and streamline key back

office functions. Empowered by a global workforce, our strength is unparalleled and helps improve efficiency, increase effectiveness and reduce risk for our clients.

Our clients and their customers have always been at the heart of everything we do. We bring a consultative and collaborative approach to developing solutions for the unique needs of legal,

financial and professional services firms and our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

For more information, please visit www.williamslea.com

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships and a talented team.

We are experts in delivering efficient business processes in complex and highly regulated environments. We connect people, processes and technology to manage documents and streamline key back

office functions. Empowered by a global workforce, our strength is unparalleled and helps improve efficiency, increase effectiveness and reduce risk for our clients.

Our clients and their customers have always been at the heart of everything we do. We bring a consultative and collaborative approach to developing solutions for the unique needs of legal,

financial and professional services firms and our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

For more information, please visit www.williamslea.com