Senior Manager, Customer Due Diligence

China CITIC Bank International; Hong Kong; On-site; HKD 700,000 - 1,100,000; Full time

Job summary

China CITIC Bank International is seeking an experienced CDD/KYC professional for our Hong Kong team to oversee reference checks, gather required customer data, and support complex AML reviews. You will contribute to risk assessment and ensure adherence to CNCBI policies.

In this role you will coach junior staff, monitor documentation quality, provide coaching, and maintain accurate management information reporting while collaborating with business units and customers to resolve escalated cases

Qualifications

• Minimum 5 years of CDD/KYC experience in banking.
• Practical experience in handling CDD reviews for personal and corporate customers.
• Holder of Associate AML Professional (AAMLP) certificate preferred.
• Strong analytical mind and interpersonal skills.

Responsibilities

• Follow up with the collection of detailed customer information and supporting documentation for CDD reviews and trigger event reviews.
• Support line manager in leading, coaching and motivating the team responsible for completing CDD profiles for periodic and triggered reviews.
• Check completeness and quality of all review documents submitted by CDD makers, including updated customer information and AML assessments.
• Review Name Screening under the Bank's AML/CTF program.
• Review potential breach cases of sanctions under the Bank's AML/CTF program.
• Drive continuous improvement to enhance operational excellence, streamline processes, increase productivity and quality.
• Liaise with BU and customers to handle escalated cases, ensuring customer satisfaction and case completeness.
• Maintain an environment with customer focus, compliance and risk control as KPIs.
• Provide coaching and training to junior staff of the team.
• Ensure accurate and timely management information reporting.
• Adhere to AML/CTF controls in line with regulatory standards and CNCBI policies.

Skills

Analytical mind

Interpersonal skills

English (written and spoken)

Putonghua

Education

University degree in a related discipline

Job description

Mandatory Reference Checking Scheme ("MRC") for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions ("AIs") to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual's previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, "Frequently Asked Questions for In Scope Individuals" is published by HKAB/Industry Guidelines ( https://www.hkab.org.hk/en/home ) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location

China Hong Kong

Job Responsibilities

• Follow up with the collection of detailed customer information and supporting documentation required for the completion of CDD reviews and trigger event reviews.
• Support line manager in leading, coaching and motivating the team that are responsible to complete CDD profile for periodic reviews and triggered reviews.
• Check the completeness and quality of all review documents submitted by CDD makers, including but not limited to the updated customer information, necessary risk and AML assessments, and internal forms, etc.
• Review Name Screening under the Bank's AML / CTF program
• Review potential breach cases of Sanctions under the Bank's AML / CTF program
• Support team head to drive continuous improvement initiatives to improve operational excellence, stream ine and simplify the process, increase productivity, and enhance quality.
• Liaise with BU and customers to handle escalated cases from makers to ensure customer satisfaction and case completeness.
• Support team head to maintain an environment in which customer focus, compliance and risk control are key performance criteria.
• Provide coaching and training to junior staff of the team.
• Ensure accurate and timely management information reporting.
• Support frontline and adhere to anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.

Requirements

Requirements

• University degree in a related discipline or other relevant qualifications;
• Minimum 5 years of CDD/ KYC related experience in banking is preferred;
• Practical experience in handling CDD review for personal/corporate customers;
• Holder of Associate AML Professional (AAMLP) Certificate under the HKMA ECF on AML/CFT is preferred;
• Strong analytical mind and interpersonal skills;
• Good command of written and spoken English and Chinese (including Putonghua).