Corporate Communications & Affairs Manager

The Dairy Farm Company, Limited 牛奶有限公司; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

DFI Retail Group seeks a senior corporate communications leader to partner with senior leaders, shaping group‑wide messaging and trusted advisory. You will steer external communications, manage media enquiries, and lead issues/crisis responses, while guiding ESG and sustainability storytelling across channels.

Ideal candidates bring 8+ years in corporate communications, strong writing, and proven cross‑functional collaboration in fast‑paced environments.

Qualifications

• 8+ years in corporate communications, public affairs or media, with mix of consultancy and in‑house exposure.
• Experience managing issues or crisis communications with risk assessment and media handling.
• Exceptional writing and storytelling for multiple platforms and audiences.
• Strong project management and ability to work cross‑functionally with senior stakeholders.
• Adaptable and proactive in a fast‑changing communications landscape.

Responsibilities

• Partner with senior leaders to deliver group‑wide communication strategies and trusted counsel.
• Manage external communications end‑to‑end, including media enquiries and public statements.
• Lead issues and crisis communications with rapid sentiment monitoring and risk assessment.
• Oversee corporate publications such as Annual and Sustainability Reports.
• Support ESG, Sustainability & Community communications with external partners.
• Collaborate with Legal, Marketing and Sustainability to coordinate multiple projects.

Skills

Strategic communications

Media relations

Crisis communications

Stakeholder management

Writing & storytelling

Education

Bachelor's degree in Communications

Tools

Cision

Hootsuite

MS Office / Google Workspace

Job description

Is this your next challenge in corporate communications?

The challenge is to:

• Strategic Communications and Advisory: Partner with senior communications leaders to deliver group-wide communication strategies, providing trusted counsel and translating complex business, policy and regulatory issues into clear, impactful messages, while staying informed of industry trends, government policies and legislative developments.
• Media and Public Communications: Manage external communications end-to-end, including media enquiries and public statements, while building strong media relationships and ensuring accurate, consistent, disciplined messaging.
• Issues and Crisis Communications: Lead issues and crisis communications by monitoring sentiment, identifying reputational risks, and managing sensitive media and stakeholder enquiries with speed, professionalism and sound judgement.
• Corporate Publications: Manage and support the development of key corporate publications, including the Annual Report and Sustainability Report, ensuring accuracy, consistency and effective stakeholder storytelling.
• ESG, Sustainability & Community Communications: Support and deliver Sustainability and ESG communications by engaging external partners, and ensuring credible, aligned Sustainability narratives across channels.
• Cross‑Functional Collaboration & Project Management: Work closely with Legal, Marketing, Sustainability to deliver coordinated communications and manage multiple projects concurrently with strong ownership, accountability and attention to detail in a fast‑paced environment

Do you have experience in corporate communications?

• Minimum 8 years of relevant experience in corporate communications, public affairs, or media – ideally with a mix of consultancy and in‑house exposure or in complex, multi‑stakeholder organisations
• Demonstrated experience managing issues or crisis communications with sound risk assessment and strong media handling skills.
• Exceptional writing and storytelling ability, able to craft clear, persuasive messages across platforms and audiences.
• Strong organisational and project management skills, able to balance strategic perspective with hands‑on delivery.
• Professional maturity and strong interpersonal influence – a collaborator who builds trust and navigates across seniority levels.
• High adaptability and resilience; proactive in identifying opportunities and solutions in a fast‑changing communications landscape.
• Familiarity with digital communication and measurement tools is an advantage.

DFI Retail Group (the ‘Group’) is a leading Asian retailer driven by its purpose to “Sustainably Serve Asia for Generations with Everyday Moments”.

At 31 December 2025, the Group and its associates operated over 7,580 outlets across 12 markets, and employed over 79,000 people. The Group had reported revenue of US$8.9 billion.

The Group provides quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, and its associates, operates under a portfolio of well-known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.

DFI Retail Group (the ‘Group’) is a leading Asian retailer driven by its purpose to “Sustainably Serve Asia for Generations with Everyday Moments”.

At 31 December 2025, the Group and its associates operated over 7,580 outlets across 12 markets, and employed over 79,000 people. The Group had reported revenue of US$8.9 billion.

The Group provides quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, and its associates, operates under a portfolio of well-known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.