Corporate Banking Client Experience Leader

Bank of China (Hong Kong); Hong Kong; Vor Ort; HKD 350.000 - 520.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Life insurance

Various allowances

Zusammenfassung

Bank of China (Hong Kong) seeks a capable Corporate Client Service professional to act as a dedicated contact for high net worth corporate and FI clients, delivering end-to-end after-sales support and ensuring policy compliance.

You will collaborate with product specialists and relationship managers to tailor services, review processes, and promote service improvements, with focus on cash management and remittance.

Qualifikationen

• Degree holder or above.
• Certified Six Sigma Green Belt or above qualification is a plus.

Aufgaben

• Serve as a dedicated customer contact point to deliver quality end-to-end after-sales services to the bank’s high net worth corporate and FI customers.
• Deliver tailor-made and one-stop quality services by closely following up client’s needs, conducting case investigation and system testing.
• Serve as a client advocate to drive internal departments to deliver the best in class services to clients.
• Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges.
• Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities.
• Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth.
• Ensure compliance of the Bank’s policies, related banking ordinances, and other statutory and regulatory requirements.

Kenntnisse

Interpersonal skills

Analytical skills

Communication skills

Bilingual proficiency (Chinese/English

Ausbildung

Bachelor's degree

Tools

Excel

Excel Macro

Jobbeschreibung

Bank of China (Hong Kong) seeks a capable Corporate Client Service professional to act as a dedicated contact for high net worth corporate and FI clients, delivering end-to-end after-sales support and ensuring policy compliance.

You will collaborate with product specialists and relationship managers to tailor services, review processes, and promote service improvements, with focus on cash management and remittance.