Contract Associate – Account Maintenance & Deposits Operations

ALL-STAR AGENCY; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Job summary

ALL-STAR AGENCY in Hong Kong is seeking a Contract Associate to support day-to-day account maintenance and deposits operations for a reputable commercial bank. You will handle account opening/closure, customer-information updates, and documentation, ensuring accuracy and compliance.

The role emphasizes strong control, cross-team collaboration, and participation in system initiatives. English and Chinese proficiency is required.

Qualifications

• Diploma, higher diploma or equivalent; bachelor’s degree preferred.
• 5+ years in banking operations focused on account documentation and deposits.
• Experience as checker/reviewer for account-maintenance transactions preferred.
• Knowledge of KYC/AML, customer due diligence controls, registry practices.
• Strong attention to detail, multi-tasking under tight timelines.
• Proficient in English and Chinese; MS Office; VBA/Alteryx a plus.

Responsibilities

• Process account maintenance: opening/closing and info updates.
• Maintain accurate customer/account data across banking systems.
• Support account-status controls, reviews, and dormant-account management.
• Handle deposits administration: statements, charge collection, filing.
• Support cross-team Deposits activities and management reporting.
• Participate in system initiatives, testing and process improvements.

Skills

Banking operations

Account documentation

KYC/AML awareness

Bilingual: English & Chinese

Education

Diploma or higher

Bachelor's degree preferred

Tools

MS Office (Excel)

Excel Macros/VBA

Job description

Join a reputable commercial bank in Hong Kong as a Contract Associate – Account Maintenance & Deposits Operations. This role supports the day-to-day administration and control of customer accounts, including account opening and closure, customer-information maintenance, account-status management, document administration and deposits-related operational support.

About the Role

This opportunity is suited to an experienced banking operations professional with strong account documentation, account servicing and control experience. You will work closely with supervisors and cross-functional teams to maintain accurate customer records, deliver timely servicing and support a range of operational, reporting and system-related initiatives.

Key Responsibilities

• Process customer account maintenance activities, including account opening and closure, customer-information updates, system-setting changes and other servicing requests in accordance with internal procedures.
• Maintain accurate and up-to-date customer, account and static-data records across relevant banking systems, responding promptly to client change notices and internal follow-up requests.
• Support the administration and control of account statuses, including account reviews, reporting, dormant-account management, holds, releases and other account restriction activities.
• Handle deposits and account-services administration, including statement management, charge collection, customer-document filing, scanning and maintenance of current team forms and records.
• Provide cross-team support for Clearing and Deposits activities, assist with management reporting and ad hoc projects, and guide junior colleagues on account-maintenance and servicing procedures.
• Participate in operational and system initiatives, including process improvements, system development support, user acceptance testing, drill tests, implementation activities and other departmental administration tasks.

Requirements

• Diploma, higher diploma or equivalent qualification required; bachelor’s degree in Business, Finance, Banking or a related discipline is preferred.
• At least 5 years of relevant banking operations experience, particularly in customer account documentation, account opening, account maintenance or deposits operations.
• Prior experience acting as a checker, reviewer or senior processor for account-maintenance transactions is strongly preferred.
• Basic working knowledge of KYC, AML/CFT requirements, customer due diligence controls and relevant Companies Registry practices.
• Strong attention to detail, control awareness and organizational ability, with the capacity to manage multiple servicing tasks accurately under tight timelines.
• Good command of written and spoken English and Chinese, with hands-on proficiency in MS Office; experience with Excel Macros, VBA or Alteryx will be an advantage.