Assistant Manager - Concierge, The Langham, Hong Kong

Langham Hospitality Group; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

The Langham Hong Kong is seeking an experienced Concierge Supervisor to lead the concierge team and uphold extraordinary guest experiences in a luxury setting.

You will oversee daily operations, ensure policy adherence, and train new joiners while maintaining a high standard of service and personal networking within the industry.

Qualifications

• 5 years or more experience in Concierge of luxury hotel
• Minimum of 3-year supervisory experience is required
• Possess an extensive personal network among the industry
• Proven delegation, leadership, team management, training and hotel guest service skills
• Open minded, service oriented, outgoing, proactive and able to work under pressure

Responsibilities

• Assist the Chief Concierge in carrying out rules, policies and procedures set.
• Supervise Concierge Colleagues' attendance according to the duty roster and supervise their performance while on duty.
• Act as a key in the vertical communication channel between the Chief Concierge and the teams.
• Ensure that new join concierges are instructed in service rules, policies and procedures; ensure procedures are adhered to and corrected through on-the-job training.
• Conduct training to maintain professional standard of service.
• Supervise the service of receiving, stringing, shipping and packaging parcels and baggage for guests.
• Stay abreast of all functions and events inside and outside the Hotel.

Skills

Concierge experience

Supervisory experience

Guest service

Leadership

Training

Education

Higher Diploma in hospitality-related discipline

University degree preferred

Job description

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Hong Kong

Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term growth of the Hotel by increasing hotel's revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group.

Responsibilities

• Assist the Chief Concierge in carrying out rules, policies and procedures set.
• Supervise Concierge Colleagues' attendance according to the duty roster and supervise their performance while on duty.
• Acts as a key in the vertical communication channel between the Chief Concierge and the teams. All the necessary information are up-to-date and precise when answering to guests queries.
• Ensure that all new join concierges are adequately instructed in service rules, policies and procedures; ensuring that service procedures are adhered to and carried out in detail and are corrected through constant on-the-job training.
• Conduct training in order to up-keep professional standard of service.
• Supervise the service of receiving, stringing, shipping and packaging parcels and baggage for the guests; &
• Stay abreast of all functions and events which take place both inside and outside of the Hotel.

Qualifications

• Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
• 5 years or above experience in Concierge of luxury hotel ; Minimum of 3-year supervisory experience is required.
• Possess an extensive personal network among the industry.
• Profound skills of delegation, leadership, team management, training and hotel guest service.
• Open minded, service oriented, outgoing, proactive and able to work under pressure and stressful environment.

Please feel free to understand more about our hotel culture and people at https://www.youtube.com/@TLHKGHRConnect.

For more information about the property, please visit https://www.langhamhotels.com/en/the-langham/hong-kong/.