Communication Supervisor

N&R Integrated Marketing Communications; Hong Kong; On-site; HKD 900,000 - 1,800,000; Full time

Job summary

N&R Integrated Marketing Communications in Hong Kong is seeking a senior PR leader to oversee key accounts, manage client relations, and drive integrated campaigns across media, digital, and events. The role focuses on protecting brand reputation, expanding market presence, and delivering measurable outcomes.

The ideal candidate has strong bilingual copywriting skills, leadership experience, and a track record in business development, with immediate availability preferred.

Qualifications

• Over 10 years of PR experience with verifiable case studies in HK/Taiwan.
• Exceptional copywriting and editorial skills in English and Chinese, with press releases, speeches and statements.
• Proven track record in team management and talent development.
• Experience in account management and new business development is an advantage.

Responsibilities

• Lead and manage key existing accounts to build long-term strategic partnerships.
• Oversee daily client communication and translate needs into clear briefs for internal teams.
• Develop integrated media strategies across HK and Taiwan and maintain media relationships.
• Lead brand events and influencer initiatives with flawless execution.
• Develop crisis communication protocols and respond swiftly to protect reputation.
• Formulate digital PR strategies across social platforms and measure impact.
• Drive strategy for retainer and project-based clients and identify growth opportunities.
• Coach and mentor junior PR team members and drive KPI achievement.

Skills

PR experience

Copywriting

Team leadership

New business development

Job description

Key Responsibilities:

1. Account Management & Client Servicing

• Lead and manage key existing accounts to build long-term strategic partnerships
• Oversee daily client communication, translate needs into clear briefs for the internal marketing team
• Continuously refine service workflows to boost efficiency and client satisfaction

2. Media Relations & Brand Communications

• Develop integrated media strategies across Hong Kong and Taiwan, maintaining strong relationships with key media and influencers
• Leverage deep knowledge of fashion, beauty, and lifestyle consumer media to maximize brand visibility
• Lead high-impact brand events (press conferences, product launches, media projects) with flawless execution

3. Crisis Communication & Reputation Management

• Develop comprehensive crisis response protocols to protect corporate reputation
• Execute decisive actions swiftly to mitigate reputational damage
• Lead crisis communication efforts to restore brand trust and stakeholder confidence

4. Digital PR, Social Media & Influencer Strategy

• Architect integrated communication strategies across traditional and digital platforms (Facebook, Instagram)
• Direct social listening, data analytics, and content optimization to strengthen brand perception
• Manage end-to-end influencer collaborations—from vetting and negotiation through execution and performance analysis
• Conceptualize original, non-formulaic visual content that differentiates the brand

5. Strategy Formulation & New Business Development

• Develop comprehensive communication strategies for retainer-based and project-based clients
• Deliver high-caliber proposals that meet industry benchmarks and exceed client expectations
• Proactively identify, approach, and secure potential new clients to drive sustainable growth
• Develop and continuously refine company credentials and pitch decks to facilitate business expansion

6. Team Leadership, Talent Development & Performance Management

• Recruit, onboard, train, and mentor junior PR team members
• Provide ongoing coaching, constructive feedback, and career development guidance
• Design and implement structured internal training programs to disseminate industry best practices
• Supervise team progress, allocate resources strategically, and drive KPI achievement
• Establish and refine management policies, inspiring the team to optimize internal processes

7. Cross-functional & Cross-Regional Collaboration

• Partner closely with design, creative, and marketing teams to align PR initiatives with brand identity
• Serve as a strategic bridge between local execution and regional vision
• Drive operational synergy and strategic alignment between regional teams (Hong Kong & Taiwan)
• Ensure consistency, synergy, and message alignment across all communications

8. Performance Measurement, Data-driven Optimization & Revenue Growth

• Define, implement, and track PR and Social KPIs (coverage, sentiment, SOV, engagement, conversions)
• Produce periodic performance reports with actionable, data-driven insights
• Formulate and execute strategic marketing plans that directly contribute to revenue generation
• Identify new business opportunities, partnerships, and untapped market segments
• Lead innovative, integrated marketing campaigns that drive brand awareness, customer acquisition, and long-term loyalty

Requirements:

Hard Skills:

• 10+ years of public relations experience with a well-established, extensive media network across Hong Kong and Taiwan (must provide verifiable case studies with measurable outcomes)
• Exceptional copywriting and editorial expertise in both English and Chinese, with demonstrable experience producing press releases, speeches, official statements, and strategic messaging documents
• Proven track record in team management and talent development preferred
• Experience in account management and new business development is an advantage

Soft Skills:

• Acute news judgment and cultural awareness to identify, evaluate, and capitalize on trending topics and public conversations
• Superior cross-cultural communication skills to navigate and coordinate effectively with diverse stakeholders across local, regional, and global levels
• Demonstrated patience, empathy, and a genuine coaching mindset to develop and empower junior talent
• Strong strategic thinking and problem-solving capabilities, with the ability to drive projects from a holistic, big-picture perspective

Language & Others:

• Fluency in Cantonese, English, and Mandarin (both written and spoken)
• Experience in fashion, sports, or FMCG industries is highly desirable
• Immediate availability is preferred

Work Location:

• Sheung Wan, Hong Kong

Reporting Line:

• Reports directly to Director

Salary Range:

• Negotiable based on professional experience and qualifications