Collection Lead

Ping An Digital Bank; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Ping An Digital Bank seeks a seasoned Team Leader for Collections to oversee end-to-end recovery for SME lending, including SFGS-guaranteed and secured loans. You will lead a high-performing team, develop strategic recovery plans, and ensure strict compliance with HKMA guidelines and internal policies.

Responsibilities include managing delinquent accounts, optimizing recovery strategies, and coordinating with HKMC and legal teams to settle claims.

Qualifications

• Bachelor’s degree in Finance, Business, Risk Management, or related field.
• 10+ years of collections experience, preferably SME lending or commercial banking.
• Strong knowledge of HKMC SFGS claim procedures and secured loan recovery in Hong Kong.

Responsibilities

• Oversee end-to-end collections for SME lending including SFGS and secured loans.
• Lead and mentor a collections team to meet recovery targets.
• Develop and implement recovery strategies to maximize returns while preserving customer relationships.
• Ensure compliance with HKMA guidelines and internal policies.
• Manage HKMC claim processes and liaise with legal teams for settlements.

Skills

Leadership

HKMC SFGS

Negotiation

Analytics

Regulatory compliance

Education

Bachelor’s degree in Finance/Business

Tools

Collections software

Job description

The Team Leader – Collections will oversee the end-to-end collections process for the bank’s SME lending portfolio, including loans covered under the HKMC’s Special Loan Guarantee Scheme (SFGS) and secured loans. The role involves managing delinquent accounts, optimizing recovery strategies, handling HKMC claim processes, and leading a team of collection officers to minimize credit losses while maintaining regulatory compliance.

Key Responsibilities

Collections Management

• Lead and supervise the collections team, ensuring timely follow-ups on delinquent SME accounts (both SFGS and secured loans).
• Develop and implement effective collection strategies to maximize recovery while maintaining customer relationships.
• Monitor delinquency trends and recommend proactive measures to reduce non‑performing loans.
• Ensure compliance with HKMA guidelines, HKMC requirements, and internal policies.
• Oversee the end-to-end claim process for SFGS-guaranteed loans, ensuring timely submission and adherence to HKMC requirements.
• Liaise with HKMC and legal teams to facilitate smooth claim settlements.
• Maintain accurate documentation and reporting for audit and regulatory purposes.

Secured Loan Recovery (Property Collateral)

• Manage the recovery process for property‑secured loans, including liaising with legal teams, valuers, and auctioneers.
• Ensure compliance with Hong Kong mortgage enforcement laws and internal recovery policies.
• Negotiate debt restructuring or settlement agreements where applicable.

Team Leadership & Performance Management

• Train, mentor, and motivate the collections team to meet recovery targets.
• Set KPIs, conduct performance reviews, and optimize workflows for efficiency.
• Foster a customer‑centric approach while maintaining firmness on recoveries.

Reporting & Analytics

• Prepare regular reports on delinquency rates, recovery rates, and claim status for senior management.
• Utilize data analytics to identify risk patterns and improve collection strategies.

Qualifications & Experience

• Bachelor’s degree in Finance, Business, Risk Management, or related field.
• 10+ years of collections experience, preferably in SME lending or commercial banking.
• Strong knowledge of HKMC SFGS claim procedures and secured loan recovery in Hong Kong.
• Familiarity with Hong Kong debt collection laws, HKMA regulations, and property foreclosure processes.
• Leadership experience with a track record of managing high‑performing teams.
• Proficiency in English and Cantonese (Mandarin is a plus).
• Strong negotiation and problem‑solving skills.
• Analytical mindset with proficiency in collections software/data tools.
• Ability to work under pressure and meet tight deadlines.
• High ethical standards and compliance awareness.