Assistant, Debt Collection - Unsecured Lending

Leadingnation; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Benefits offered by this job

Bonus

Medical benefits

8 leave types

Team activities

Job summary

Leadingnation in Hong Kong is seeking a Credit Operations professional to support retail banking activities, focusing on credit administration, debt collection, and credit analysis. You will work closely with customers and internal teams to ensure accurate processing and timely decisions.

Responsibilities include reviewing credit applications, preparing facility letters and security documents, monitoring progress, and contacting customers on billing or overdue repayments while maintaining

Qualifications

• Experience in retail banking credit operations and administration.
• Familiar with debt collection processes in banks or financial companies.
• Ability to analyze customer data to identify trends.
• Experience handling credit applications and reviews.
• Strong communication and customer-facing skills.

Responsibilities

• Perform credit administration function in retail banking.
• Check confirmation letters from solicitor firms.
• Prepare facility letters, security documents and instruction letters.
• Prepare credit review and assessment reports.
• Monitor progress of credit applications and adhere to deadlines.
• Contact customers for billing or overdue repayments.
• Manage a portfolio of delinquent accounts.
• Analyze customer data to identify trends.
• Conduct reviews and assessments on credit applications.

Skills

Customer service

Credit administration

Debt collection

Credit analysis

Data analysis

Phone etiquette

Job description

• Customer-oriented and good telephone manner
• Market Leader in HK Lending – Join a top fintech with 43 branches & growing
• Protect Customers from Fraud – Real-time monitoring role with clear impact
• Generous Perks & Benefits – Bonus, 8 leave types, medical & fun activities
• Perform credit administration function in retail banking
• Checks confirmation letters from solicitor firms
• Preparation of facility letters, security documents and instruction letters
• Birthday Leave, OT Allowance, Performance bonus
• Credit limits and collateral maintenance
• Manage a portfolio of delinquent accounts
• Analyze customer data to identify trends
• Conduct review, analysis and assessment on credit applications
• Preparation of credit review and assessment report
• Monitor the progress of credit applications, and adhere to the agreed schedule
• Contact customer and handle billing or overdue repayment with appropriate manner
• Min. 1 yr of debt collection exp. in banks or financial company is preferable
• Contact customer and handle billing or overdue repayment with appropriate manner
• Min. 1 yr of debt collection exp. in banks or financial company is preferable
• Stable Monday to Friday working schedule
• Suitable for Loan Ops professionals seeking broader exposure