Manager, Collections - Hang Seng Bank (HK)

Hang Seng Bank; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Hang Seng Bank in Hong Kong is seeking a Manager, Collections to lead and coordinate strategic projects within RBW Credit Control Services, including offshoring migrations, policy updates, and complex recoveries.

The role requires at least five years of managerial experience in credit risk or complaint handling, strong leadership and bilingual English/Chinese skills, with Putonghua an advantage, and a commitment to compliant, customer‑focused processes.

Qualifications

• University degree in a related discipline OR other relevant qualifications.
• Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products.
• Good understanding of portfolio management technique including analytics.
• Strong interpersonal / leadership skills; Proficiency in both English and Chinese; fluency in Putonghua an advantage.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

Responsibilities

• Lead and coordinate projects for credit collection services, including migrations, process reviews, system and manpower issues.
• Provide prompt responses and recommendations on credit policies to adapt to the market.
• Initiate and manage legal proceedings against debtors with external solicitors within budgets.
• Ensure all legal recovery activity aligns with standards, local regulatory expectations, and fair customer treatment.
• Represent the bank at hearings and coordinate with witnesses, evidence packs, and counsel.
• Liaise with the Official Receiver’s Office / Outside Trustee on bankruptcy matters.
• Handle and manage external solicitor firms and ensure adherence to guidelines.
• Motivate team members and provide training and rotation opportunities.

Skills

Leadership

Communication

Project management

Bilingual English/Chinese

Legal/collections process

Education

Bachelor's degree

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth (RB&W) Business Risk Management, Fraud and Credit Control - Credit Control Services

We are currently seeking a high caliber professional to join our team asManager, Collections.

Principal responsibilities

• Lead, plan and co-ordinate a wide range of projects, including offshoring migrations, process reviews, system and manpower related issues to ensure the smooth delivery of credit collection services
• Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market
• Initiate and manage legal proceedings against debtors by instructing external solicitors/counsel and ensuring cases are progressed within agreed timelines and budgets.
• Ensure all legal recovery activity is conducted in line with Group standards, local regulatory expectations, and fair customer treatment principles.
• Represent the bank at hearings as required, and coordinate witnesses, evidence packs, affidavits, and documentation with internal stakeholders and external counsel.
• Liaise with the Official Receiver’s Office / Outside Trustee on bankruptcy related matters
• Handle and manage external solicitor firms (Third-Party management), formulate guidelines for law firms and ensure their adherence to Group, HASE and regulatory guidelines
• Motivate team members and provide adequate training and job rotation opportunities

Requirements

• University degree in a related discipline OR other relevant qualifications
• Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products
• Good understanding of portfolio management technique including analytics
• Strong interpersonal / leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

## More Job Information

Job Function

銀行 · 金融服務 - 一般 · 其他

Location

旺角

Employment Term

全職

Employment Term

長期

Education

學士