Cloud Operations Manager: AWS & Automation Leader

fwd; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

FWD Group is seeking a seasoned Cloud Operations Manager to lead our AWS-based infrastructure across APAC, ensuring reliable 24/7 support and cost control. You will drive automation, IaC, and modern cloud practices in a fast-growing regional team.

Ideal candidates bring 6+ years in cloud/IT, strong leadership, and enterprise AWS experience, with ITIL and Kubernetes knowledge. This role is based in Hong Kong and requires collaboration with multiple business units.

Qualifications

• Degree holder in Computer Science / Information Technology or equivalent with more than 6 years of relevant experience (2 years in managerial level).
• ITIL foundation certification preferred.
• AWS/Azure certification desirable.

Responsibilities

• Evaluate, respond to and resolve service issues; design tools and automation to prevent recurrence.
• Assist all support teams with cloud (AWS) questions and problem resolution.
• Provide security-related settings management for cloud (AWS) environment.
• Collaborate with developers, security, and other teams to maintain cloud infrastructure.
• Participate in automated monitoring and reporting of cloud health, performance and cost control.
• Lead day-to-day operations of the AWS environment and provide 24/7 support for business systems.
• Coordinate project management activities for cloud program implementations.
• Establish strong vendor and SI partnerships to maximize cloud investments.

Skills

Cloud management

AWS

Kubernetes

Automation

English communication

Project management

Education

Bachelor's in Computer Science / IT

Tools

AWS/EKS

Terraform

Ansible

Job description

FWD Group is seeking a seasoned Cloud Operations Manager to lead our AWS-based infrastructure across APAC, ensuring reliable 24/7 support and cost control. You will drive automation, IaC, and modern cloud practices in a fast-growing regional team.

Ideal candidates bring 6+ years in cloud/IT, strong leadership, and enterprise AWS experience, with ITIL and Kubernetes knowledge. This role is based in Hong Kong and requires collaboration with multiple business units.