Assistant Manager, Cloud Management

FWD Insurance; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

FWD Group in Hong Kong is seeking a Senior Cloud Operations Manager to lead the AWS-based infrastructure for the region. You will drive automation, security, cost control and 24/7 support for critical business systems, coordinating with developers, security and project teams.

The role requires 6+ years in cloud/DevOps, ITIL, and hands-on experience with AWS, Kubernetes, Ansible and Terraform in multi-landing-zone environments. Excellent English communication and leadership are essential.

Qualifications

• Degree in Computer Science or Information Technology with 6+ years of relevant experience, including 2 years in a managerial role.
• ITIL foundation certification or equivalent.
• AWS/Azure certifications highly desirable.
• Experience in a regional hybrid environment with multi-AZ and multi-landing zones.

Responsibilities

• Evaluate, respond to, and resolve cloud (AWS) service issues; design tools and automation to prevent recurrence.
• Assist support teams with cloud questions, settings, and problem resolution.
• Provide security-related guidance for cloud (AWS) environments.

Skills

Cloud management

DevOps practices

Leadership

English communication

Education

B.Sc. in CS/IT

Tools

AWS

Kubernetes

Ansible

Terraform

Job description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

Purpose

• Lead and manage Cloud (AWS) Operation team to support FWD Group and BU to achieve business targets and goals
• To build a deep understanding of key business areas around the region to plan, develop and implement) infrastructure solutions that will deliver corporate and service specific objectives and meet the strategic priorities of the BU
• Develop, and maintain infrastructure automation solutions using Ansible/ Terraform/ CloudFormation to support cloud operation
• Become a domain area expert in Cloud management

Key Accountabilities

• Evaluate, respond to, and resolve service issues, design tools and automation to prevent problem recurrence
• Assist all support teams and services with cloud (AWS) questions, systems settings, problem resolution
• Provide support to manage security-related settings of cloud (AWS) environment
• Work with developers, security team and other project teams to create and maintain the cloud (AWS) infrastructure
• Participate to create and maintain automated monitoring and reporting of cloud (AWS) infrastructure health, performance and cost control
• Manage the monitoring, updating, optimization, redundancy, stability of cloud (AWS) systems
• Implement Infrastructure as Code to improve accuracy and efficiency of cloud (AWS) operations
• Participate in any cloud (AWS) projects deemed necessary by the organization
• Ensure the team follow the Standard Operating Procedure (SOP) in day-to-day operations
• Lead the cloud (AWS) operation team to provide day-to-day support of FWD Group & BU and 7x24 hours support for business systems and ensure the shared service provided meet defined SLA
• Manage implementation of cloud program by coordinating all project management activities
• Establishing strong relations and partnerships with major vendors and system integrators to work with them in maximizing FWD’s investment in new technology

Qualifications / Experience

• Degree holder in Computer Science / Information Technology or equivalent with more than 6 years of relevant experience which 2 years in managerial level
• ITIL foundation certification with relevant experience in this area
• Holder of professional qualification(s) preferred, e.g. AWS/ Azure certification is highly desirable
• Solid experience in in regional hybrid environment, multi availability zones and multi landing zones environment
• Experience and knowledge of containers, orchestration tools and container administration, e.g. AWS EKS, Kubernetes, Infrastructure as code (Ansible / Terraform) etc

Knowledge & Technical Skills

• Project management skill is preferred
• Advanced level in cloud (AWS) services, preferable with knowledge in multiple AWS services such as Compute, Storage, Containers, Serverless, Analytics, Database, Management & Governance
• Knowledge of Infrastructure as Code tools like Ansible, Terraform
• Ability to participate in fast-paced DevOps and Engineering teams within Scrum agile processes
• Excellent verbal and written communication skills in English
• Perseverance and rigor in the tasks to accomplish
• Ability to respect his commitments, prioritize tasks and follow procedure
• Oriented on teamwork, collaboration and knowledge sharing
• Excellent problem solving skills
• Autonomy