Client Success & Onboarding Associate

Legacy Trust Company Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Nice work environment

5 day working week

Good career prospects

Job summary

Legacy Trust Company Limited in Admiralty, Hong Kong, is seeking a proactive client service administrator to attend to day-to-day client inquiries, promptly respond, and support the onboarding process for new clients, ensuring a smooth experience.

You will maintain an accurate, confidential client database, follow up to address needs, build positive long-term relationships, and contribute to business growth.

Qualifications

• Higher diploma holder or above in any discipline.
• Fresh graduates are welcome to apply.
• Organized and hardworking individual with a strong work ethic.
• Willingness to learn and develop new skills in a dynamic and fast-paced environment.
• Proficient in MS Office applications.
• Good command of written and spoken English and Chinese.

Responsibilities

• Attend to and promptly respond to day-to-day client inquiries.
• Assist in the client onboarding process, ensuring a smooth and efficient experience for new clients.
• Maintain an accurate and up-to-date database of client information, ensuring data integrity and confidentiality.
• Follow-up with clients to address their needs and ensure their satisfaction.
• Develop positive and long-term client relationships, contributing to business growth and retention.
• Perform other duties as assigned by the management from time to time.

Skills

MS Office proficiency

English and Chinese bilingual

Education

Higher diploma or above (any discipline)

Job description

Legacy Trust Company Limited in Admiralty, Hong Kong, is seeking a proactive client service administrator to attend to day-to-day client inquiries, promptly respond, and support the onboarding process for new clients, ensuring a smooth experience.

You will maintain an accurate, confidential client database, follow up to address needs, build positive long-term relationships, and contribute to business growth.