Client Service Associate (Tagalog Speaker)

Avomind; Hong Kong; On-site; HKD 425,700 - 586,400; Full time

Benefits offered by this job

High first-year compensation

Annual leave and parental leave

Private medical and dental insurance

Tax-advantaged housing allowance

Modern office amenities

Work from home option each Friday

Job summary

A global leader in knowledge on-demand seeks Associates in Hong Kong to connect clients with expert insights. This role involves managing multiple projects, client communications, and expert recruitment, ensuring effective collaboration. Candidates should hold strong academic qualifications, be fluent in English and Tagalog, and thrive in a fast-paced environment. This position offers a clear career path, competitive compensation, and extensive benefits, including annual leave and health insurance.

Qualifications

• Strong academic credentials, notable extracurricular achievements.
• Relevant internship experience in a fast-paced environment.
• Ability to thrive under pressure and meet tight deadlines.

Responsibilities

• Serve as the link between clients and relevant experts.
• Manage client-expert communications and project schedules.
• Work on multiple projects with top-tier client organizations.

Skills

Fluent English

Tagalog or C2 level

Multilingual communication

Resilience

Time management

Negotiation

Project management

Education

Undergraduate degree (2:1 or above)

Job description

The Company

Our client is the global leader in knowledge on-demand. They connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500+ colleagues provide round-the-clock coverage to the world’s top investment funds, consultancies, and Fortune 500s. Founded in 2008, our client is a fast-growing, founder-led company.

Your Tasks

• You’ll be the link between clients and the expert knowledge they seek
• You’ll work on multiple projects from investors, strategists and dealmakers at top‑tier client organizations seeking expert insights to inform their decision‑making.
• This is a communications‑intense frontline role requiring you to multitask across parallel workstreams.
• Recruiting experts: you will spend a significant part of your day speaking on the phone with experts who are uniquely relevant matches for your clients’ projects, often under tight deadlines.
• Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.
• Taking ownership of every aspect of your projects, from initiating and managing client‑expert communications to meticulously scheduling calls to ensure seamless collaboration between them.

Ensuring success for Associates means

• Giving you an introduction to the business world without being pigeonholed into any one industry or profession.
• Helping you develop transferable commercial and client management skills spanning professional communications, negotiation, persuasion, project and time management.
• A clear career path for advancement to Manager after 24‑30 months, and to Vice President after ~5 years.
• Successful completion of the Associate Program may qualify you for their MBA Tuition Program, which provides financial support towards the program cost of some of the top business schools worldwide.

Key Requirements

• Strong academic credentials (undergraduate degree of 2:1 or above).
• Noteworthy extracurricular achievement throughout school and university.
• Relevant internship experience.
• Fluent English and Tagalog or C2 level is required; foreign language skills are desired.
• You thrive in a fast‑paced, results‑oriented environment. You excel under pressure and enjoy working to tight deadlines.
• You are gritty, resilient and ready to roll up your sleeves and make things happen.
• You’re looking to utilize your multilingual skills and work with a diverse group of driven talent.
• You’re looking to develop a strong business acumen and work across different industries.

Benefits

• Expect total first‑year compensation ranging from HKD 425,700 (average performance) to HKD 586,400 (very strong performance) consisting of (i) annual base salary of 312,000 and (ii) uncapped variable compensation linked to individual performance.
• 15 days annual leave, six months full maternity leave, and six weeks full paternity leave.
• Private medical & dental insurance, and annual health check‑up.
• Tax‑advantaged housing allowance up to 50% of monthly base salary.
• State‑of‑the‑art office with amenities in the heart of Hong Kong; option to WFH each Friday.