Client Service Associate (Mandarin Speaker)

Avomind; Hongkong; On-site; HKD 436,500 - 550,600; Full time

Benefits offered by this job

15 days annual leave

Private medical & dental insurance

Tax-advantaged housing allowance

Option to work from home each Friday

Job summary

A leading consultancy firm in Hong Kong is seeking an ambitious Associate to connect clients with niche experts. Responsibilities include recruiting experts, understanding market contexts, and managing communications. The ideal candidate has a strong academic background, relevant internship experience, and is fluent in English and Mandarin. Offers total first-year compensation between HKD 436,500 to HKD 550,600, along with benefits like 15 days annual leave and private medical insurance.

Qualifications

• Relevant internship experience.
• Fluent English and Mandarin or C2 level is required; foreign language skills are desired.

Responsibilities

• Recruiting experts for client projects.
• Understanding project context and market environment.
• Managing client-expert communications and scheduling calls.

Skills

Strong academic credentials

Multilingual skills

Communication skills

Negotiation skills

Project management

Education

Undergraduate degree of 2:1 or above

Job description

The Company:

Our client brings together some of the most ambitious people from around the globe to work with the leading investment funds, strategy consultancies and Fortune 500 companies. Together, they help their clients access expert knowledge, elevate their decision-making and drive progress by connecting them with niche experts across the world.

Founded in 2008, our client's journey has been nothing short of extraordinary. With 1500+ professionals in nine cities worldwide, our client has firmly earned their place as a leader in their market and one of the fastest-growing companies in the world. Their relentless pursuit of excellence means they only hire the best and brightest graduates to help them reach new heights.

Springboard your career with our client if:

• You thrive in a fast-paced, results-oriented environment. You excel under pressure and enjoy working to tight deadlines.
• You are gritty, resilient and ready to roll up your sleeves and make things happen.
• You’re looking to utilize your multilingual skills and work with a diverse group of driven talent.
• You’re looking to develop a strong business acumen and work across different industries.

A day in the life of an Associate:

As an Associate in the Client Service team, you’ll be the link between the clients and the expert knowledge they seek. Throughout your workday, you’ll work on multiple projects from investors, strategists and dealmakers at top-tier client organizations seeking expert insights to inform their decision-making. This is a communications-intense frontline role requiring you to multitask across parallel workstreams.

Your responsibilities will include:

• Recruiting experts: you will spend a significant part of your day speaking on the phone with experts who are uniquely relevant matches for your clients’ projects, often under tight deadlines.
• Understanding theproject and market contextand the legal and regulatory environment in which your clients and experts operate.
• Taking ownershipof every aspect of your projects, from initiating and managing client-expert communications to meticulously scheduling calls to ensure seamless collaboration between them.

Ensuring success for our client's Associates means:

• Giving you anintroduction to thebusiness worldwithout being pigeonholed into any one industry or profession.
• Helping youdevelop transferable commercial and client management skillsspanning professional communications, negotiation, persuasion, project and time management.
• Aclear career path for advancementto Manager after 24-30 months, and to Vice President after ~5 years.
• Successful completion of the Associate Program may qualify you for ourMBA Tuition Program, which provides financial support towards the program cost of some of the top business schools worldwide.

You’ll need to bring your A game to work, daily. Our client is looking for:

• Strong academic credentials (undergraduate degree of 2:1 or above).
• Noteworthy extracurricular achievement throughout school and university.
• Relevant internship experience.
• Fluent English and Mandarin or C2 level is required; foreign language skills are desired.

• Expect total first-year compensation ranging from HKD 436,500 (average performance) to HKD 550,600 (very strong performance) consisting of (i) annual base salary of HKD 312,000 and (ii) uncapped variable compensation linked to individual performance.
• 15 days annual leave, 1 additional day per year of service up to 20 days, six months full maternity leave, and six weeks full paternity leave.
• Private medical & dental insurance, and annual health check-up.
• Tax-advantaged housing allowance up to 50% of monthly base salary.
• State-of-the-art office with amenities in the heart of Hong Kong; option to WFH each Friday.