Client Service Associate (Night Shift)

Sofi Securities (Hong Kong) Limited; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Job summary

SoFi Hong Kong is seeking a Client Service Associate to handle customer inquiries across email, live chat and phone, ensuring timely resolution and high-quality service for our members.

You will resolve operational and technical issues, collaborate with internal teams to improve processes, and conduct investigations of complaints, replying promptly in English, Cantonese and Mandarin.

Qualifications

• English, Cantonese and Mandarin fluency is required.
• Strong multitasking abilities to handle multiple priorities.
• 2+ years of relevant experience in financial services or brokerage is preferred.
• SFC licensing or eligibility to register as Representative under Type 1 Regulated Activities.

Responsibilities

• Handle customer inquiries across email, livechat and phone to resolve issues promptly.
• Problem-solve operational or technical issues related to SoFi products and services.
• Investigate complaints and conduct root-cause analysis, replying to customers in a timely manner.

Skills

English

Cantonese

Mandarin

Multitasking

Education

Bachelor’s degree preferred

Tools

CRM systems

Support center platforms

Job description

We’re a next-generation fintech company on a mission to help our members achieve financial independence to realize their ambitions—whether that’s buying a house, starting a family, or becoming debt free. We aim to be at the center of our members’ financial lives, so they can get their money right. SoFi Hong Kong is a licensed corporation regulated by the Securities and Futures Commission of Hong Kong (CE No. AXL143) and has obtained Type 1 Licence for Dealing in Securities and Type 4 Licence for Advising on Securities.

By joining SoFi, you’ll help shape a brighter financial future for our 10+ million members—using innovative, mobile-first technology to transform an industry that hasn’t changed in decades. With offices across the United States and abroad, we’re one of the fastest growing companies in fintech—offering the agility of a start-up with the stability of seasoned management and dynamic, passionate employees.

Join us to invest in yourself, your career, and the financial world.

What you’ll do:

Handle customer inquiries across various communication channels (email, livechat, phone call) to ensure timely and effective resolution of issues.

Problem solve any operational or technical issues pertaining to SoFi Products. Work with internal teams to continuously improve operational processes and technical platforms to better serve our members

Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply customers in a timely manner;

What you’ll need:

Must have one of the following existing licensing: SFC as representative or qualify to be registered as Representative under Type 1 Regulated Activities

2+ years of relevant experience, preferably in the brokerage or banking industry.

Bachelor’s degree preferred, but a combination of education and experience may be considered in lieu of a degree

Willing to work shift duties as required, with strong multitasking abilities to handle multiple priorities.

Strong command of written and spoken English, Cantonese, and Mandarin.

Hands-on experience with CRM systems and support center platforms for managing email and chat inquiries is preferred.

Capable of thriving in a fast-paced, dynamic, and demanding environment while staying composed under pressure.

We offer attractive remuneration to successful candidates.

Your application will include the following questions:

• How many years' experience do you have as a Client Service Associate?
• Which of the following languages are you fluent in?
• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have in the financial services industry?
• What's your expected monthly basic salary?